Italian Customer Service Representative

Business Intelligence Sales Consultants; Seixal; Presencial; EUR 10 000 - 13 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Base salary 1000 EUR gross/month

Meal allowance 7.63 EUR/day

Performance bonus 100 EUR/month

Comprehensive training and support

Relocation package: apartment room + 1

Resumo da oferta

Business Intelligence Sales Consultants in Lisbon is seeking a Customer Service Representative for a leading home appliances brand. You will support customers in Italian and English via phone, email and chat, delivering a high-quality experience.

You’ll handle inquiries, troubleshoot issues, and coordinate with internal teams. This is a fixed-term six-month contract with rotational shifts in a dynamic, multilingual environment.

Qualificações

• Languages: Proficient in Italian (C1/native) and English (B2).
• Strong communication and interpersonal skills.
• Problem-solving mindset and attention to detail.
• Ability to work in rotational shifts and adapt to a dynamic work environment.
• Experience: Previous experience in customer service is a plus but not required.

Responsabilidades

• Provide exceptional customer support for a leading home appliances brand.
• Assist customers with inquiries, troubleshooting, and service requests.
• Ensure timely and accurate responses via phone, email, and chat.
• Maintain a high level of professionalism and customer satisfaction.
• Log customer interactions and collaborate with internal teams to resolve issues.

Conhecimentos

Communication

Interpersonal skills

Problem solving

Attention to detail

Rotational shifts

Descrição da oferta de emprego

Work with a Leading Home Appliances Brand in Lisbon

Are you passionate about delivering exceptional customer experiences? Do you speak Italian fluently and have a good command of English? This is your chance to join a global home appliances brand and kickstart your career in the vibrant city of Lisbon!

Job Overview

Role: Customer Service Representative

Project: Home Appliances

Languages: Italian (C1/native) and English (B2)

Location: On-site in Lisbon, Portugal

Type of Contract: Fixed-Term (6 months)

Key Details

Training Start Date: 24/09/2026

Schedule:

• Monday to Saturday, rotational shifts between 07:00 and 19:00.
• Sunday and one rotational day off per week.

Your Responsibilities

• Provide exceptional customer support for a leading home appliances brand.
• Assist customers with inquiries, troubleshooting, and service requests.
• Ensure timely and accurate responses via phone, email, and chat.
• Maintain a high level of professionalism and customer satisfaction.
• Log customer interactions and collaborate with internal teams to resolve issues.

What We're Looking For

• Languages: Proficient in Italian (C1/native) and English (B2).
• Skills:
• Strong communication and interpersonal skills.
• Problem-solving mindset and attention to detail.
• Ability to work in rotational shifts and adapt to a dynamic work environment.
• Experience: Previous experience in customer service is a plus but not required.

Compensation & Benefits

• Base Salary: €1000 gross/month (14 months).
• Meal Allowance: €7.63/day
• Performance Bonus: €100 gross/month (12 months)
• Comprehensive training and ongoing support.

Why Join Us?

Global Brand: Be part of a renowned home appliances company with a strong reputation.

Career Development: Gain valuable experience in a growing industry.

Work in Lisbon: Immerse yourself in one of Europe's most dynamic and beautiful cities.

Team Environment: Join a supportive and multicultural team that values collaboration and growth.

Hiring Process

• Application Review: Share your CV and let us know why you're a great fit!
• Language Assessment: Showcase your Italian and English proficiency.
• Interviews: Participate in one or two interviews with our client to discuss your fit for the role.

Relocation package:

Apartment Room with rent, and utility bills covered for 12 months (discounted directly from the payslip)