IT Technician - English & French Speakers

Axians Portugal; Portugal; Vor Ort; EUR 22.000 - 30.000; Vollzeit

Zusammenfassung

A leading IT services provider in Portugal is looking for an IT Technician who speaks English and French. The role involves handling user requests, troubleshooting technical issues, and providing support across various platforms. Candidates should have experience with PCs, Microsoft OS, and be customer-focused. This is a full-time entry-level position with opportunities for skill development within a multicultural team.

Qualifikationen

• Experience in troubleshooting PCs/Laptops/Tablets, VPN, etc.
• Experience with Microsoft OS (Windows 11).
• Flexible and stress resilient, with customer focus.

Aufgaben

• Handling incoming end-users requests and incidents.
• Interact with end-users via calls, email and chat.
• Incident ownership and communication throughout the lifecycle.

Kenntnisse

Troubleshooting PCs/Laptops/Tablets

IT Support

Technical Support

End-user Support

Microsoft OS (Windows 11)

Networking understanding

MS Office Suite

Ticketing tools knowledge

Jobbeschreibung

Overview

Axians delivers the best combination of technology and services to enable clients to fulfil diverse needs. Axians is the VINCI Energies brand dedicated to ICT and Digital Transformation. We’re present across 38 countries, with more than 16 600 employees and an annual revenue of more than 3.7 billion euros, in 2024.

Axians. The best of ICT with a human touch.

Why Join Axians European Institutions' Team?

• Multicultural Environment: You will work alongside professionals from all over the world, fostering a diverse and enriching workplace.
• Diverse Projects: Engage in impactful projects with cutting-edge technological advancements facilitated by European Institutions.
• Skill Development: Work in a knowledge-driven environment where you\'ll continually develop both technical and professional skills through exposure to complex projects.
• Long-term Opportunities: Our partnerships with European Institutions offer stable, long-term roles where you can make a real difference on a European scale.
• Contributing to European Initiatives: Make a meaningful impact on regional and global challenges.

We are seeking a IT Technician (English & French Speakers) to join our team in Portugal.

Responsibilities

• Handling incoming end-users requests and incidents (investigate & troubleshooting, analyzing, finding resolution, escalating)
• Interact with end-users via calls, email and chat
• Incident ownership and communication throughout the lifecycle of the incident
• Handle in policy and out of policy service requests
• Raise requests for authorization of service requests

Technical Requirements

• Experience in troubleshooting PCs/Laptops/Tablets, VPN, etc.
• Experience in IT Support, Technical Support, End-user Support
• Experience with Microsoft OS (Windows 11)
• Help end-users manage software installations and hardware repairs
• Experience and Understanding of a VM
• Understanding of networking and networking protocols
• Knowledge of mobile devices and mobile phone services
• Experience with MS Office Suite
• Knowledge of ticketing and CMDB tools

Soft Skills

• Flexible and stress resilient
• Customer and Service focus
• Spoken and written interpersonal, communication and presentation skills
• English and French mandatory

How to Apply

If you’re interested, please send your application to [e-mail] with the subject SDL.PM

Seniority and Employment

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting