IT Technician (English & French Speakers)

Axians Portugal; Lisboa; Presencial; EUR 21 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Multicultural Environment

Diverse Projects

Skill Development

Career Growth Opportunities

Meaningful Impact

Resumo da oferta

Axians Portugal is seeking an IT Technician to provide high-quality end-user support in a fast-paced environment in Lisbon. You will handle incidents, service requests, and IMACD activities while maintaining SLA adherence and clear communication with users and teams.

You will work with Windows 11, VPNs, virtualization concepts, and CMDB tools, delivering excellent customer service and facilitating knowledge sharing across IT. This is a full-time, on-site role in Portugal.

Qualificações

• Experience in IT Support, Technical Support, Service Desk, or End-User Support environments.
• Hands-on experience troubleshooting PCs, laptops, tablets, VPNs, and related technologies.
• Knowledge of Windows OS, especially Windows 11.
• Experience supporting software installations and hardware repairs.
• Understanding of Virtual Machines (VMs) and virtualization concepts.
• Basic knowledge of networking concepts and protocols.

Responsabilidades

• Handle incoming end-user requests and incidents, including investigation, troubleshooting, analysis, resolution, and escalation when required.
• Interact with end users via phone, email, and chat.
• Take ownership of incidents and communicate updates throughout their lifecycle.
• Manage both in-policy and out-of-policy service requests.
• Execute IMACD activities and raise authorization requests when necessary.
• Maintain accurate records of incidents, requests, and resolutions in ticketing systems.
• Ensure compliance with SLAs and collaborate with internal teams for complex issues.
• Contribute to knowledge sharing and continuous service improvement.

Conhecimentos

Problem solving

Customer focus

Prioritization

Attention to detail

Adaptability

Team player

Interpersonal skills

English & French fluency

Ferramentas

VPNs

Virtual Machines

CMDB

Ticketing systems

Windows 11

Networking basics

Descrição da oferta de emprego

Join Axians, where innovation thrives on trust and autonomy, and where every challenge is an opportunity to create technology with impact.

IT Technician (English & French Speakers)

What We Are Looking For

We are looking for an IT Technician to join our team in Portugal. In this role, you will provide high-quality technical support to end users, ensuring efficient resolution of incidents and service requests. You will act as a key point of contact, delivering excellent customer service while maintaining service continuity across IT environments.

What You Will Do on a Daily Basis

• Handle incoming end-user requests and incidents, including investigation, troubleshooting, analysis, resolution, and escalation when required;
• Interact with end users via phone, email, and chat;
• Take ownership of incidents and communicate updates throughout their lifecycle;
• Manage both in-policy and out-of-policy service requests;
• Execute IMACD (Install, Move, Add, Change, and Dispose) activities;
• Raise authorization requests for service fulfillment when necessary;
• Maintain accurate records of incidents, requests, and resolutions in ticketing systems;
• Ensure compliance with service level agreements (SLAs);
• Collaborate with internal support teams and stakeholders to resolve complex technical issues;
• Contribute to knowledge sharing and continuous service improvement initiatives.

Your Key Skills

• Strong problem-solving and analytical abilities;
• Customer-focused mindset with excellent communication skills;
• Ability to work effectively under pressure and manage multiple priorities;
• Strong attention to detail and commitment to quality;
• Flexible, adaptable, and resilient in a fast-paced environment;
• Team player with a collaborative approach;
• Excellent interpersonal and presentation skills;
• Fluent communication skills in English and French (written and spoken).

Your Main Qualifications

• Experience in IT Support, Technical Support, Service Desk, or End-User Support environments;
• Hands-on experience troubleshooting PCs, laptops, tablets, VPNs, and related technologies;
• Knowledge of Microsoft Operating Systems, particularly Windows 11;
• Experience supporting software installations and hardware repairs;
• Understanding of Virtual Machines (VMs) and virtualization concepts;
• Basic knowledge of networking concepts and protocols;
• Knowledge of mobile devices and mobile telephony services;
• Familiarity with ticketing tools and CMDB solutions;
• Ability to follow IT support processes and procedures effectively.

What We Offer

• Multicultural Environment: Work alongside professionals from diverse backgrounds in an international and collaborative workplace.
• Diverse Projects: Support global organizations and contribute to innovative technology-driven initiatives.
• Skill Development: Enhance your technical and professional expertise through continuous learning and hands-on experience.
• Career Growth Opportunities: Benefit from long-term development opportunities within a leading international IT organization.
• Meaningful Impact: Help deliver reliable IT services that support business success and user productivity.

Axians is the VINCI Energies brand dedicated to Information Technology and Digital Transformation. With an international presence and a people-to-people approach, we combine technology, innovation, and proximity to create real impact for organizations and society.

At Axians, we believe that talent does not fit a single profile. We value diversity and promote an inclusive environment where everyone has the opportunity to grow and contribute. If you have a disability or impairment, we are committed to ensuring equal opportunities throughout the recruitment and onboarding process. Whenever needed, we provide reasonable accommodations so that you can participate on an equal basis.

Should you require any accommodation, please contact [e-mail]