IT Support Technician — Visa Sponsorship + Accommodation

OceanWave Maritime; Funchal; Presencial; EUR 14 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Accommodation provided

Visa sponsorship available for non-EU

Resumo da oferta

OceanWave Maritime in Funchal, Madeira is seeking a skilled IT Support Technician to provide frontline technical support for clients and maintain smooth operation of computer systems. You will troubleshoot hardware and software, install and configure systems, and deliver end-user training in a fast-paced environment.

The role requires 2+ years in IT support, strong Windows knowledge, and Portuguese fluency with good English.

Qualificações

• 2+ years IT support experience.
• Strong knowledge of Windows operating systems (Windows 7/8/10).
• Experience troubleshooting hardware components (CPU, RAM, HDD/SSD).
• Familiarity with TCP/IP and basic network troubleshooting.
• Basic Active Directory understanding is a plus.
• Fluent Portuguese with good English communication.
• Ability to work independently and in a team, with strong problem-solving.

Responsabilidades

• Provide technical support to clients via phone, email, or in-person.
• Troubleshoot desktops, laptops, printers and peripherals.
• Install and configure new computer systems and software.
• Perform regular maintenance such as updates and backups.
• Conduct end-user training on basic operations and software.
• Diagnose network connectivity issues and resolve them.
• Maintain records in the ticketing system.
• Collaborate with teammates to address recurring issues.

Conhecimentos

Windows OS

Hardware troubleshooting

Networking basics

Active Directory

Portuguese

English

Ferramentas

Ticketing system

Remote support tools

Descrição da oferta de emprego

OceanWave Maritime in Funchal, Madeira is seeking a skilled IT Support Technician to provide frontline technical support for clients and maintain smooth operation of computer systems. You will troubleshoot hardware and software, install and configure systems, and deliver end-user training in a fast-paced environment.

The role requires 2+ years in IT support, strong Windows knowledge, and Portuguese fluency with good English.