It Support Technician

Oceanwave Maritime; Portugal; Presencial; EUR 14 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Accommodation provided

Visa sponsorship

Resumo da oferta

Oceanwave Maritime in Funchal, Portugal, is seeking a skilled IT Support Technician to provide technical support to clients and ensure smooth operation of computer systems and networks. You will troubleshoot hardware and software, install and configure systems, perform maintenance, and conduct end-user training to improve daily productivity.

Requirements include 2+ years in IT support, strong Windows knowledge, TCP/IP basics, and fluency in Portuguese and English; accommodation is provided and

Qualificações

• Minimum of 2 years experience as IT Support Technician or similar.
• Strong knowledge of Windows operating systems (Windows 7/8/10/11).
• Experience with hardware troubleshooting and basic network concepts.
• Familiarity with TCP/IP and basic network troubleshooting.
• Fluent in Portuguese (written and spoken) with good English communication.

Responsabilidades

• Provide technical support to clients via phone, email or in-person.
• Troubleshoot hardware and software issues for desktops, laptops and peripherals.
• Install and configure new computer systems and software applications.
• Perform regular maintenance tasks such as updates and backups.
• Conduct end-user training on basic computer operations and software.
• Diagnose network connectivity issues and resolve them promptly.
• Maintain records of support activities in the ticketing system.
• Collaborate with team to identify recurring issues and implement solutions.

Conhecimentos

Windows OS

Hardware troubleshooting

Networking basics

Active Directory

Portuguese fluency

English communication

Troubleshooting

Descrição da oferta de emprego

Profession Computer Support Specialists City Funchal Portugal

We are seeking a highly skilled and motivated IT Support Technician to join our dynamic team in Funchal Portugal As an IT Support Technician you will be responsible for providing technical support to our clients and ensuring the smooth operation of their computer systems and networks Your role will involve troubleshooting hardware and software issues installing and configuring computer systems and providing training to end-users

Responsibilities

• Provide technical support to clients via phone email or in-person
• Troubleshoot hardware and software issues for desktops laptops printers and other peripherals
• Install and configure new computer systems and software applications
• Perform regular maintenance tasks such as system updates and backups
• Conduct training sessions for end-users on basic computer operations and software applications
• Diagnose network connectivity issues and resolve them in a timely manner
• Maintain accurate records of all support activities in our ticketing system
• Collaborate with other team members to identify recurring technical issues and develop solutions

Requirements

• Minimum of 2 years experience working as an IT Support Technician or similar role
• Excellent knowledge of Windows operating systems Windows 7810
• Experience with troubleshooting hardware components such as CPUs RAM hard drives etc
• Familiarity with network protocols TCPIP and basic network troubleshooting
• Basic understanding of Active Directory domain environment is a plus
• Fluent in Portuguese both written and verbal with good English communication skills
• Ability to work independently as well as within a team environment
• Strong problem-solving skills with attention to detail
• Competitive salary of 1600$ per month
• Accommodation provided
• Visa sponsorship available for non-EU citizens