IT Support Technician - Expert Helpdesk & User Training

FlexiRemote Solutions; Faro; On-site; EUR 9,300 - 13,000; Full time

Job summary

FlexiRemote Solutions in Faro, Portugal is seeking an IT Support Technician to join our team. You will diagnose and resolve hardware and software issues, install and configure systems, and assist clients with new technologies, delivering clear, friendly support to users of all levels.

The role requires experience with Windows and Mac OS, familiarity with TCP/IP networks, and strong problem-solving and communication skills to provide excellent customer service in a collaborative environment.

Qualifications

• 2+ years in a similar IT support role.
• Proficient with Windows and Mac OS and networking basics.
• Able to explain technical concepts to non-technical users.

Responsibilities

• Respond to client inquiries and provide technical support for computer systems.
• Troubleshoot hardware and software issues on desktops, laptops, servers and devices.
• Install and configure operating systems, software, and hardware components.
• Provide training to clients on new technologies or software updates.
• Maintain accurate records of client interactions and resolutions.
• Collaborate with team members to resolve complex issues.
• Stay up-to-date with industry trends and technology advancements.

Skills

Technical support

Windows

Mac OS

Networking TCP/IP

Problem solving

Communication

Education

High school diploma or equivalent

Bachelor's degree in Computer Science or related field (preferred)

Job description

FlexiRemote Solutions in Faro, Portugal is seeking an IT Support Technician to join our team. You will diagnose and resolve hardware and software issues, install and configure systems, and assist clients with new technologies, delivering clear, friendly support to users of all levels.

The role requires experience with Windows and Mac OS, familiarity with TCP/IP networks, and strong problem-solving and communication skills to provide excellent customer service in a collaborative environment.