IT Support Technician

FlexiRemote Solutions; Faro; Presencial; EUR 9300 - 13 000; Tempo integral

Resumo da oferta

FlexiRemote Solutions in Faro, Portugal is seeking an IT Support Technician to join our team. You will diagnose and resolve hardware and software issues, install and configure systems, and assist clients with new technologies, delivering clear, friendly support to users of all levels.

The role requires experience with Windows and Mac OS, familiarity with TCP/IP networks, and strong problem-solving and communication skills to provide excellent customer service in a collaborative environment.

Qualificações

• 2+ years in a similar IT support role.
• Proficient with Windows and Mac OS and networking basics.
• Able to explain technical concepts to non-technical users.

Responsabilidades

• Respond to client inquiries and provide technical support for computer systems.
• Troubleshoot hardware and software issues on desktops, laptops, servers and devices.
• Install and configure operating systems, software, and hardware components.
• Provide training to clients on new technologies or software updates.
• Maintain accurate records of client interactions and resolutions.
• Collaborate with team members to resolve complex issues.
• Stay up-to-date with industry trends and technology advancements.

Conhecimentos

Technical support

Windows

Mac OS

Networking TCP/IP

Problem solving

Communication

Formação académica

High school diploma or equivalent

Bachelor's degree in Computer Science or related field (preferred)

Descrição da oferta de emprego

Computer Support Specialists vacancy in Faro Portugal

IT Support Technician

We are in search of a skilled IT Support Technician to join our team in Faro. In this role, you will be responsible for providing technical support and assistance to our clients with their computer systems. Your main duties will include troubleshooting and resolving hardware and software issues, installing and configuring computer systems, and providing training to users on new technologies.

To excel in this position, you must have a strong understanding of computer systems and networks, as well as excellent problem-solving skills. You should also have experience with various operating systems, software applications, and hardware components. As an IT Support Technician, you must be able to communicate effectively with clients of all levels of technical knowledge to provide exceptional customer service.

Responsibilities

• Responding to client inquiries and providing technical support for computer systems.
• Troubleshooting hardware and software issues on desktops, laptops, servers, and other devices.
• Installing and configuring operating systems, software applications, and hardware components.
• Providing training to clients on new technologies or software updates.
• Maintaining accurate records of client interactions and resolutions.
• Collaborating with team members to resolve complex technical issues.
• Staying up-to-date with industry trends and advancements in technology.

Requirements

• High school diploma or equivalent; Bachelor's degree in Computer Science or related field preferred.
• Minimum of 2 years experience in a similar role.
• Strong understanding of computer systems including hardware components, operating systems, and software applications.
• Excellent problem-solving skills with the ability to troubleshoot technical issues efficiently.
• Experience with Windows and Mac OS operating systems.
• Knowledge of networking protocols such as TCP/IP.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Ability to work well in a team environment.

Salary: 1100$

Location: Faro