Desktop Support Technician

Inetum Portugal; Lisboa; Presencial; EUR 18 000 - 30 000; Tempo integral

Resumo da oferta

Inetum Portugal is seeking an onsite desktop support analyst to serve as a first contact for end users across designated office locations. The role focuses on resolving hardware, software and connectivity issues while documenting activities and maintaining service levels.

Responsibilities include Level 1 and 2 support, Windows and macOS environments, ServiceNow incident handling, asset tracking and collaboration with global teams. 100% onsite, shifts as required.

Qualificações

• Experience providing Level 1 and Level 2 desktop support.
• Experience supporting Windows and macOS environments.
• Strong customer service and communication skills.
• Experience with Microsoft Office.
• Experience using incident or request management tools.
• Experience supporting laptops, tablets and mobile devices.

Responsabilidades

• Provide Level 1 and Level 2 desktop support for end users.
• Troubleshoot and resolve hardware, software and application issues.
• Support Windows, macOS and mobile device environments.
• Deploy, configure and support desktops, laptops and tablets.
• Manage incidents and requests through ServiceNow while meeting SLAs.
• Create and maintain technical documentation and knowledge base articles.

Conhecimentos

Desktop support

Windows support

MacOS support

Customer service

Incident management

Ferramentas

ServiceNow

Microsoft Office

Descrição da oferta de emprego

Provide onsite desktop support across designated office locations, serving as a primary point of contact for technical issues affecting end users. The role focuses on delivering timely and effective support for hardware, software, connectivity and workplace technology services while maintaining service levels and documentation standards.

Main Responsibilities

• Provide Level 1 and Level 2 desktop support for end users.
• Troubleshoot and resolve hardware, software and application issues.
• Support Windows, macOS and mobile device environments.
• Deploy, configure and support desktops, laptops, thin clients, tablets, telephony, audio-visual and mobile devices.
• Manage incidents and requests through ServiceNow while meeting agreed service levels.
• Perform software installation, reinstallation and troubleshooting activities.
• Support network connectivity, Wi‑Fi services and printing solutions.
• Maintain IT asset inventory and deployment records.
• Create and maintain technical documentation and knowledge base articles.
• Support office moves, project activities and operational initiatives.
• Escalate issues appropriately and collaborate with local and global support teams.
• Participate in shift rotations and provide support across designated locations as required.

Qualifications

• Experience providing Level 1 and Level 2 desktop support.
• Experience supporting Windows and macOS environments.
• Strong customer service and communication skills.
• Experience with Microsoft Office and messaging platforms.
• Experience using incident or request management tools.
• Ability to troubleshoot a range of business applications.
• Experience supporting laptops, tablets and mobile devices.
• Ability to work independently and collaboratively in a fast‑paced environment.
• Experience maintaining technical documentation and asset records.
• Banking or financial sector experience.
• Banking and financial software exposure.
• Microsoft certifications.
• Hardware‑related accreditations.

Additional Information

Location/Work Model

• 100% onsite role.
• Support provided across multiple office locations from an assigned support hub.