IT Support Specialist — Windows & Networking (Faro)

Avanta Works; Faro; On-site; EUR 10,000 - 19,000; Full time

Benefits offered by this job

Visa sponsorship

Airfare ticket

Job summary

Avanta Works in Faro, Portugal, is seeking an IT Support Specialist to deliver technical support to clients across industries. The role involves troubleshooting hardware and software, configuring systems, and managing user accounts in a collaborative team environment.

You will work on-site in Faro with a focus on reliable service delivery, clear communication, and meticulous record-keeping for support activities. English proficiency is implied for client interactions.

Qualifications

• 2+ years of experience in IT support or similar role.
• Experience with Windows operating systems, Microsoft Office, antivirus software, and remote access tools.
• Strong communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Customer service oriented with high attention to detail.

Responsibilities

• Provide technical support via phone, email, or remote access tools.
• Diagnose and resolve hardware and software issues for clients.
• Install and configure computer systems and networks.
• Set up new user accounts, permissions, and passwords.
• Monitor performance of computer systems and networks.
• Maintain accurate records of all support activities.
• Collaborate with team members to improve processes and procedures.

Skills

Technical support

Remote access

Troubleshooting

Customer service

Communication

Tools

Windows OS

Microsoft Office

Antivirus software

Remote access tools

Job description

Avanta Works in Faro, Portugal, is seeking an IT Support Specialist to deliver technical support to clients across industries. The role involves troubleshooting hardware and software, configuring systems, and managing user accounts in a collaborative team environment.

You will work on-site in Faro with a focus on reliable service delivery, clear communication, and meticulous record-keeping for support activities. English proficiency is implied for client interactions.