Entry Level Computer Support Specialist - Faro, Portugal

Ecojob; Faro; Presencial; EUR 11 000 - 13 000; Tempo integral

Resumo da oferta

Ecojob in Faro, Portugal seeks an Entry Level Computer Support Specialist to join our growing IT team. The role provides technical assistance to clients via phone, email, and remote access, with on-the-job training for beginners.

Starting salary is 1,200 USD per month for a contract position; no accommodation is provided. Candidates with a high school diploma and strong communication skills are encouraged to apply, including those new to the field.

Qualificações

• High school diploma or equivalent education required.
• Basic knowledge of computer hardware, software, networking systems, and troubleshooting techniques preferred.
• Strong communication skills with the ability to explain technical concepts in simple terms.
• Customer service-oriented with a positive attitude and ability to remain calm under pressure.
• Ability to work independently as well as in a team environment.
• Willingness to learn new technologies and adapt quickly to changes.

Responsabilidades

• Provide technical assistance and support to clients regarding hardware, software, and network-related issues.
• Troubleshoot and resolve technical problems via phone, email or remote access.
• Escalate complex issues to senior support specialists or IT department when necessary.
• Keep track of all customer interactions and maintain accurate documentation of service requests.
• Collaborate with team members to improve processes and procedures for efficient support services.

Conhecimentos

Communication skills

Customer service

Troubleshooting

Teamwork

Willingness to learn

Formação académica

High school diploma

Ferramentas

Networking basics

Remote support tools

Descrição da oferta de emprego

Computer Support Specialists vacancy in Faro Portugal

Entry Level Computer Support Specialist - Faro, Portugal

We are in need of an Entry Level Computer Support Specialist to join our growing team in Faro, Portugal. This is a contract position with a starting salary of 1200$. As an Entry Level Computer Support Specialist, you will be responsible for providing technical assistance and support to our clients via phone, email, and remote access. This is a great opportunity for someone who is looking to gain experience in the IT field and is passionate about providing exceptional customer service. No prior experience is required as we provide on-the-job training. Please note that this position does not include accommodation arrangements.

Responsibilities

• Provide technical assistance and support to clients regarding hardware, software, and network-related issues
• Troubleshoot and resolve technical problems via phone, email or remote access
• Escalate complex issues to senior support specialists or IT department when necessary
• Keep track of all customer interactions and maintain accurate documentation of service requests
• Collaborate with team members to improve processes and procedures for efficient support services

Requirements

• High school diploma or equivalent education required
• Basic knowledge of computer hardware, software, networking systems, and troubleshooting techniques preferred
• Strong communication skills with the ability to explain technical concepts in simple terms
• Customer service-oriented with a positive attitude and ability to remain calm under pressure
• Ability to work independently as well as in a team environment
• Willingness to learn new technologies and adapt quickly to changes

As an equal opportunity employer, we welcome applicants from any nationality. However, candidates who are currently residing in Faro will be given preference. We look forward to hearing from you!