IT Support Specialist (L1/L2) | Windows and MacOS

Aubay Portugal; Porto; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Mental health platform

Well-being initiatives

Team events

Job summary

Aubay Portugal is seeking an IT Support professional to provide hardware and software support for desktops, laptops, mobile and AV devices at on-site locations in Porto. You will manage Windows and MacOS, Office 365, and incident handling with ServiceNow, while maintaining asset inventories.

The role requires strong customer service and fluent English, with a team-oriented culture and opportunities for growth within Aubay Portugal.

Qualifications

• 3+ years of professional IT support experience.
• Strong desktop support for Windows and MacOS environments.
• Experience with incident/request management tools such as ServiceNow.
• Excellent customer service skills and fluent English communication.

Responsibilities

• Provide hardware and software support for desktops, laptops, mobile and AV devices.
• Manage operating systems and applications, including installations and troubleshooting.
• Utilise ServiceNow to handle incidents and service requests with SLA compliance and asset inventory accuracy.
• Contribute to networking, security policies and disaster recovery activities.
• Develop and maintain knowledge base articles and technical documentation.

Skills

IT support

Desktop support L1/L2

Customer service

English

Tools

ServiceNow

Windows

MacOS

Office 365

Job description

At Aubay Portugal, we work daily with some of the largest organisations across sectors such as banking, insurance, telecommunications and energy, helping to build and evolve critical systems that support millions of users. We have been in Portugal since 2007 and are part of an international group with a presence in several European countries. More than technology, we build close relationships and deliver real-impact projects.

What will you do?

• Provide comprehensive hardware and software support, including deployment and troubleshooting for desktops, laptops, mobile, and audio-visual devices.
• Manage and maintain operating systems (Windows, MacOS, iOS) and applications, performing installations, re-installations, and troubleshooting.
• Utilise ITSM Service Now to efficiently handle incidents and service requests, ensuring SLA compliance and accurate asset inventory management.
• Contribute to corporate networking and Wi-Fi troubleshooting, adhere to IT security policies, and participate in disaster recovery processes.
• Develop and maintain knowledge base articles and technical documentation to support continuous improvement and knowledge sharing within the team.

What are we looking for?

At Aubay, our focus is on professionals who bring both technical expertise and the right mindset:

• Minimum of 3 years of professional experience in IT support, with strong desktop support competencies (L1/L2) for software and hardware.
• Proven proficiency in Windows and MacOS environments, including advanced knowledge of Microsoft Office and messaging products.
• Solid experience with incident/request management toolsets, such as Service Now, and the ability to maintain accurate asset inventory records.
• Excellent customer service skills and effective communication (written and verbal) in English.
• Alignment with our corporate culture and a commitment to integrity and ethics are highly valued;
• Strong customer focus, teamwork, task prioritisation, and daily commitment are highly appreciated.

What can we offer?

At Aubay, we invest in your development and well-being:

• Continuous growth through our Training Academy, with technical and soft skills training, mentoring, tech communities, workshops and in-person meetups;
• Close support with regular feedback and a structured career advancement model;
• Comprehensive health insurance, including dental coverage, as well as access to a mental health platform and well-being initiatives;
• Team-oriented environment, including events and initiatives to promote connection and team spirit;
• Personal and family life support, from the moment your children are born and throughout their educational path;
• Access to a language platform with conversational classes in multiple languages;
• Project-tailored work model: on-site.

What will you find here?

• A close-knit and informal environment, where direct communication is preferred and people are valued;
• Recognition of your contribution, with initiatives that celebrate meaningful moments;
• Freedom to be yourself, without unnecessary formalities;
• Teams where knowledge sharing, collaboration and joint growth are a reality.

If you are looking for more than just a project and want to be part of a team where you can grow consistently, the future awaits you, and so do we. Shall we talk?

Personal Data collected by AUBAY PORTUGAL as Data Controller, regarding the identification, contact and professional capabilities of the candidates, in the present procedure, will be processed for the application analysis, having in consideration that the processing is conducted in order to take the steps, at the request of the data subject, prior to entering into a contract; Personal data sent through the present application will be kept by Aubay during the application procedure and will remain stored whilst updated (for two years period). The collected data might be transferred or include other processing activities, as long as the data subject is informed, in the occurrence of a standard application and selection procedure, for the compliance of legal obligations for the time required by law. For any queries or request regarding personal data protection rights, the Data Subject may contact AUBAY PORTUGAL's headquarters in Avenida Duque D'Ávila, nº46 em Lisboa or use the DPO's e-mail - [e-mail]. The Data Subject also has the right to file a complaint with the National Data Protection Authority – www.cnpd.pt. (please do not include data regarding racial or ethnical origins, political opinions, religion, philosophy, biometrical data, health data, sexual life and orientation, or relating to criminal convictions and offences.)