IT Support Specialist L1/L2 – Enterprise Tech & User Help

Aubay Portugal; Porto; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Mental health platform

Well-being initiatives

Team events

Job summary

Aubay Portugal is seeking an IT Support professional to provide hardware and software support for desktops, laptops, mobile and AV devices at on-site locations in Porto. You will manage Windows and MacOS, Office 365, and incident handling with ServiceNow, while maintaining asset inventories.

The role requires strong customer service and fluent English, with a team-oriented culture and opportunities for growth within Aubay Portugal.

Qualifications

• 3+ years of professional IT support experience.
• Strong desktop support for Windows and MacOS environments.
• Experience with incident/request management tools such as ServiceNow.
• Excellent customer service skills and fluent English communication.

Responsibilities

• Provide hardware and software support for desktops, laptops, mobile and AV devices.
• Manage operating systems and applications, including installations and troubleshooting.
• Utilise ServiceNow to handle incidents and service requests with SLA compliance and asset inventory accuracy.
• Contribute to networking, security policies and disaster recovery activities.
• Develop and maintain knowledge base articles and technical documentation.

Skills

IT support

Desktop support L1/L2

Customer service

English

Tools

ServiceNow

Windows

MacOS

Office 365

Job description

Aubay Portugal is seeking an IT Support professional to provide hardware and software support for desktops, laptops, mobile and AV devices at on-site locations in Porto. You will manage Windows and MacOS, Office 365, and incident handling with ServiceNow, while maintaining asset inventories.

The role requires strong customer service and fluent English, with a team-oriented culture and opportunities for growth within Aubay Portugal.