IT Support Engineer - Cloud & Modern Workplace Pro

Metyis; Porto; Presencial; EUR 28 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Career development with a major brand

Regular interaction with clients' C‑xO

Part of fast-growing international and

Resumo da oferta

Metyis is growing and seeks an IT Support Engineer to join our global internal IT team at the Porto Digital Campus. The role focuses on user support, device management, and ensuring smooth operation of Microsoft 365, Intune, and related services in a dynamic, multinational environment.

You will troubleshoot hardware and software issues, assist with onboarding, and help advance workplace modernization and security initiatives while collaborating with internal IT teams and external partners.

Qualificações

• 2+ years of onsite IT support experience.
• Familiar with Windows 11 and macOS and device management.
• Fluent in Portuguese and proficient in English.

Responsabilidades

• Assist and guide end users on standard office applications and workplace technologies.
• Troubleshoot and resolve IT issues related to hardware, software, connectivity, and services with employees.
• Handle onboarding/offboarding, ensuring devices, accounts, and access are properly configured.
• Install, configure, and deploy Windows and macOS devices using Intune and Autopilot.
• Support and manage smartphones and tablets (iPhone, iPad, Android).
• Monitor hardware lifecycle activities including warranties, replacements, and repairs.
• Provide support for Microsoft Teams, meeting rooms, and video conferencing systems.
• Maintain IT manuals and documentation; contribute to modernization, automation, cloud, security, and AI initiatives.

Conhecimentos

Customer service

Communication skills

Independence

English proficiency

Ferramentas

Microsoft 365 suite

Intune

Autopilot

Entra ID

Exchange Online

Teams

Descrição da oferta de emprego

Metyis is growing and seeks an IT Support Engineer to join our global internal IT team at the Porto Digital Campus. The role focuses on user support, device management, and ensuring smooth operation of Microsoft 365, Intune, and related services in a dynamic, multinational environment.

You will troubleshoot hardware and software issues, assist with onboarding, and help advance workplace modernization and security initiatives while collaborating with internal IT teams and external partners.