Junior IT Support Engineer Porto, Portugal

Metyis; Porto; Presencial; EUR 26 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Interaction with C-level executives

Diverse international team

Resumo da oferta

Metyis Portugal is seeking an enthusiastic IT Support professional to assist end users with standard office applications and workplace technologies. You will troubleshoot hardware, software, and connectivity issues while delivering proactive, user-friendly service.

You will deploy Windows and macOS devices with Intune and Autopilot, support mobile devices, and collaborate with internal teams and external partners to drive modernization and AI initiatives in a diverse, fast-growing environment.

Qualificações

• 2+ years of onsite IT support/workplace support experience.

Responsabilidades

• Assist and guide end users on standard office applications and IT best practices.

Conhecimentos

Customer service

Communication

Portuguese

English

Independent work

Problem solving

Ferramentas

Microsoft 365

Entra ID

Exchange Online

Intune

Autopilot

Descrição da oferta de emprego

The next step of your career starts here, where you can bring your own unique mix of skills and perspectives to a fast-growing team.

Metyis is a global and forward-thinking firm operating across a wide range of industries, developing and delivering AI & Data, Digital Commerce, Marketing & Design solutions and Advisory services. At Metyis, our long-term partnership model brings long-lasting impact and growth to our business partners and clients through extensive execution capabilities

With our team, you can experience a collaborative environment with highly skilled multidisciplinary experts, where everyone has room to build bigger and bolder ideas. Being part of Metyis means you can speak your mind and be creative with your knowledge. Imagine the things you can achieve with a team that encourages you to be the best version of yourself.

We are Metyis. Partners for Impact.

What we offer

Develop your professional career working with one of the biggest brands in the fashion industry;

Interact with C-level at our clients on a regular basis to drive their business towards impactful change;

Lead your team in creating new business solutions via data-driven insights;

Seize opportunities at the client and at Metyis in our entrepreneurial environment;

Become part of a fast-growing international and diverse team.

What you will do

Assist and guide end users on how to use standard office applications, workplace technologies, and follow IT best practices

Troubleshoot, analyze, and resolve IT issues related to hardware, software, Microsoft 365, connectivity, and other IT services in collaboration with employees

Handle the technical aspects of employee onboarding and offboarding, ensuring devices, accounts, applications, and access are properly configured

Install, configure, and deploy Windows and macOS devices using Microsoft Intune and Autopilot

Support and manage smartphones and tablets, including iPhones, iPads, and Android devices

Monitor and manage hardware lifecycle activities, including warranties, replacements, repairs, and device refreshes

Provide support for Microsoft Teams, meeting rooms, video conferencing systems, and other workplace technologies

Maintain and update IT manuals, knowledge articles, and documentation for IT processes

Contribute to workplace modernization, automation, cloud, security, and AI initiatives

Work closely with our internal IT teams and external IT partners to ensure smooth, efficient, and consistent IT support

What you´ll bring

2+ years of experience working onsite in IT Support / Workplace Support, with familiarity with IT support processes and tools

Operational management and support of standard office hardware and applications, including:

Windows 11 and macOS / MacBook installation and management

Smartphones and tablets, including iPhones, iPads, and Android devices

Microsoft 365 administration and services, including Entra ID, Exchange Online, and Intune

Office 365 applications: Outlook, Word, Excel, PowerPoint, OneDrive, and SharePoint

Microsoft Teams and other video conferencing and meeting room systems

Basic knowledge of office networks, Wi-Fi, connectivity troubleshooting, and printing

Familiarity with modern workplace technologies, Microsoft Cloud, Endpoint Management, and device management

Fluent in Portuguese and proficient in English

Excellent customer service and communication skills; energetic, positive, proactive, and enjoy helping people

Ability to work independently, take ownership, and organize and structure your own work and tasks

Eager to learn new technologies and keep up to date with developments, especially in Microsoft Cloud, Security, Automation, and AI

In a changing world, diversity and inclusion are core values for team well-being and performance. At Metyis, we want to welcome and retain all talents, regardless of gender, age, origin or sexual orientation, and irrespective of whether or not they are living with a disability, as each of them has their own experience and identity.

We are united by our differences

At Metyis, we are driven by curiosity and collaboration. We value diversity, equity, inclusion, and belonging (DEIB) in all its forms as it makes us stronger as an organisation and promotes creativity and innovation. We welcome all talents and are committed to creating a workplace where every employee can make a meaningful impact and grow.

Recruitment Disclaimer

Metyis only contacts candidates through verified and official channels: LinkedIn (official and verified recruiter profiles), emails ending in @metyis.com, and our Applicant Tracking System (Recruitee). We do not use WhatsApp, social media messaging platforms, or personal accounts for recruitment outreach. If you receive suspicious communication claiming to be from Metyis, please verify the sender and report it through our official website.