It Servicenow Business Analyst

Wire IT; Porto; Híbrido; EUR 42 000 - 50 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

22 days paid vacation

4 extra days annually

Meal Allowance (Coverflex)

Referral Bonus

Discounts and flex options

Annual training budget

Team-oriented culture

International company growth

Resumo da oferta

Wire IT in Porto is seeking an IT ServiceNow Business Analyst to join a hybrid team. You will gather requirements, document functional specs, and map processes in a dynamic, international environment.

Proficiency in French (C1) and solid English skills are required, with a focus on strong communication and stakeholder collaboration. Join a growing IT consulting partner that values agile, people-centered work culture.

Qualificações

• 3–6 years of professional experience as a Functional or Business Analyst.
• Good knowledge of ITIL processes and experience with requirements gathering.
• Experience Documenting Functional Requirements, Process Flows, And Use Cases.
• Knowledge of UX/UI principles.
• Strong communication and interpersonal skills.
• Fluent French (C1 minimum) – mandatory.
• Good understanding of English.

Conhecimentos

ITIL knowledge

Requirements gathering

Functional docs

Process mapping

UX/UI basics

Communication skills

French C1

English proficiency

Stakeholder mgmt

Descrição da oferta de emprego

Based in Portugal, Wire IT is your specialized IT consulting partner with 18 years of experience driven by an experienced and senior team that helps clients make the right decisions in a fast-moving market.

Wire IT's ambition is to grow while keeping true to its nature: agile, people-centered, and fun.

As we like to say: "It's not only what we do, it's how we manage that truly make the difference.".

If you're looking for more than just a job - if you're looking for a place where you can truly make a difference - you might be the next person to join WIRE IT.

Role:IT ServiceNow Business Analyst

Location: Hybrid, Porto, Portugal

Required Skills

• 3–6 years of professional experience as a Functional or Business Analyst.
• Good knowledge of ITIL processes and experience with requirements gathering.

Experience Documenting Functional Requirements, Process Flows, And Use Cases.

• Knowledge of UX/UI principles.
• Strong communication and interpersonal skills.
• Fluent French (C1 minimum) – mandatory.
• Good understanding of English.

We Offer

• No-term full-time contract;
• Health Insurance;
• 22 days of paid vacation;
• 4 extra days annually (Carnival, Christmas Eve, New Year's Eve, Birthday);
• Meal Allowance on card (Coverflex);
• Referral Bonus;
• Special discounts and flex options;
• Training annual budget;
• A great team-oriented culture;
• Chance to become a part of a dynamically growing international company;
• Challenging projects giving the unique opportunity to grow and learn.