IT Service Analyst (f/m)

Pestana Hotel Group; Lisboa; Presencial; EUR 28 000 - 42 000; Tempo integral

Resumo da oferta

Pestana Hotel Group is seeking a mid-level IT Service Analyst to own our on-premises infrastructure and core Microsoft services. You will manage virtualisation, storage, backup, identity, SQL Server, and Microsoft 365, acting as the internal reference for partners and Microsoft Support.

You will coordinate incidents, optimise cloud costs, and ensure systems remain healthy, secure, and available in a hybrid environment.

Qualificações

• Hands-on experience with VMware vSphere/ESXi and Hyper-V advantageous.
• Strong knowledge of Active Directory, Entra ID, ADSync / Entra Connect, and GPO.
• Good understanding of Windows Server, DNS, and core network services.
• Experience administering SQL Server and Microsoft 365.

Responsabilidades

• Operate the virtualisation environment (VMware vSphere/ESXi; Hyper-V an advantage), including VM lifecycle, provisioning, and monitoring.
• Support enterprise storage and backup systems, ensuring reliable backups, restores, and data protection.
• Administer identity and access services: Active Directory, Microsoft Entra ID, ADSync / Entra Connect, and GPO.
• Manage core network services (particularly DNS) and the related Windows Server infrastructure.
• Administer Microsoft SQL Server and Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive), including user lifecycle and licensing.
• Track and optimise Azure / M365 consumption, budgets, and cloud costs.
• Coordinate incidents and service requests with service partners and Microsoft Support through to resolution, keeping documentation and runbooks up to date.

Conhecimentos

VMware vSphere

Hyper-V

Enterprise storage

Identity services

GPO administration

Windows Server

DNS administration

SQL Server Administration

Microsoft 365 Administration

Azure cost management

English & Portuguese communication

Ferramentas

CheckMK

Grafana

Docker

AWS

OCI

Google Workspace

Descrição da oferta de emprego

IT Service Analyst

We are looking for a mid-level IT Service Analyst to join our internal IT team and take ownership of our on-premises infrastructure and core Microsoft services: virtualisation, storage, backup, identity, SQL Server, and Microsoft 365. You will keep these critical platforms healthy, secure, and available, acting as the internal reference point and coordinating with our service partners and Microsoft Support.

What you will do

• Operate the virtualisation environment (VMware vSphere / ESXi; Hyper-V an advantage), including VM lifecycle, provisioning, and monitoring.
• Support enterprise storage and backup systems, ensuring reliable backups, restores, and data protection.
• Administer identity and access services: Active Directory, Microsoft Entra ID, ADSync / Entra Connect, and GPO.
• Manage core network services (particularly DNS) and the related Windows Server infrastructure.
• Administer Microsoft SQL Server and Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive), including user lifecycle and licensing.
• Track and optimise Azure / M365 consumption, budgets, and cloud costs.
• Coordinate incidents and service requests with service partners and Microsoft Support through to resolution, keeping documentation and runbooks up to date.

What we are looking for

• Hands-on experience with VMware vSphere / ESXi (Hyper-V an advantage) and with enterprise storage and backup solutions.
• Strong knowledge of identity services: Active Directory, Entra ID, ADSync / Entra Connect, and GPO.
• Good understanding of Windows Server and core network services, particularly DNS (DHCP an advantage).
• Experience administering Microsoft SQL Server and Microsoft 365.
• Awareness of cloud cost management (Azure / M365 consumption, budgets, reporting).
• Comfortable coordinating with external providers and vendor support; organised, clear communicator in English and Portuguese, able to work independently.

Nice to have

• Microsoft Azure (IaaS/PaaS) and hybrid cloud environments.
• Intune, Conditional Access, MFA, endpoint management, or SCCM.
• Monitoring tools (CheckMK, Grafana), containers (Docker), or other clouds (AWS, OCI, Google Workspace).
• Scripting (PowerShell, PowerCLI, Python) and certifications (VMware VCP, Microsoft 365 / Azure, ITIL Foundation).

Why join us

You will have real ownership of core on-premises infrastructure and Microsoft services in a large, hybrid environment, working hands-on across virtualisation, storage, backup, identity, and databases with room to grow towards infrastructure, cloud, or identity specialisations.