It Service Analyst (F/M)

Grupo Pestana; Lisboa; Presencial; EUR 42 000 - 64 000; Tempo integral

Resumo da oferta

Grupo Pestana seeks a mid-level IT Service Analyst to own on-premises infrastructure and core Microsoft services in a large, hybrid environment. You will manage virtualization, storage, backup, identity, SQL Server, and M365, serving as the internal reference and coordinating with partners and Microsoft Support.

The role emphasizes hands-on work across VMware, Windows Server, DNS, and cloud cost controls, with growth toward infrastructure, cloud, or identity specialisations.

Qualificações

• Hands-on experience with VMware vSphere/ESXi and enterprise storage/backup.
• Strong knowledge of identity services: Active Directory, Entra ID, ADSync/Entra Connect, and GPO.
• Solid understanding of Windows Server and DNS; DHCP a plus.
• Experience administering SQL Server and Microsoft 365.
• Awareness of cloud cost management (Azure/M365) and reporting.
• Able to communicate in English and Portuguese and coordinate with external providers.

Responsabilidades

• Operate the virtualization environment, including VM lifecycle, provisioning, and monitoring.
• Support enterprise storage and backup systems, ensuring reliable backups and restores.
• Administer identity services and GPO.
• Manage core network services (DNS) and Windows Server infrastructure.
• Administer SQL Server and Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive) including licensing.
• Track and optimise Azure/M365 consumption, budgets, and cloud costs.
• Coordinate incidents with service partners and Microsoft Support through to resolution, keeping runbooks up to date.

Descrição da oferta de emprego

IT Service Analyst

We are looking for a mid-level IT Service Analyst to join our internal IT team and take ownership of our on-premises infrastructure and core Microsoft services: virtualisation, storage, backup, identity, SQL Server, and Microsoft 365. You will keep these critical platforms healthy, secure, and available, acting as the internal reference point and coordinating with our service partners and Microsoft Support.

What you will do

• Operate the virtualisation environment (VMware vSphere / ESXi; Hyper-V an advantage), including VM lifecycle, provisioning, and monitoring.
• Support enterprise storage and backup systems, ensuring reliable backups, restores, and data protection.
• Administer identity and access services: Active Directory, Microsoft Entra ID, ADSync / Entra Connect, and GPO.
• Manage core network services (particularly DNS) and the related Windows Server infrastructure.
• Administer Microsoft SQL Server and Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive), including user lifecycle and licensing.
• Track and optimise Azure / M365 consumption, budgets, and cloud costs.
• Coordinate incidents and service requests with service partners and Microsoft Support through to resolution, keeping documentation and runbooks up to date.

What we are looking for

• Hands-on experience with VMware vSphere / ESXi (Hyper-V an advantage) and with enterprise storage and backup solutions.
• Strong knowledge of identity services: Active Directory, Entra ID, ADSync / Entra Connect, and GPO.
• Good understanding of Windows Server and core network services, particularly DNS (DHCP an advantage).
• Experience administering Microsoft SQL Server and Microsoft 365.
• Awareness of cloud cost management (Azure / M365 consumption, budgets, reporting).
• Comfortable coordinating with external providers and vendor support; organised, clear communicator in English and Portuguese, able to work independently.

Nice to have

• Microsoft Azure (IaaS/PaaS) and hybrid cloud environments.
• Intune, Conditional Access, MFA, endpoint management, or SCCM.
• Monitoring tools (CheckMK, Grafana), containers (Docker), or other clouds (AWS, OCI, Google Workspace).
• Scripting (PowerShell, PowerCLI, Python) and certifications (VMware VCP, Microsoft 365 / Azure, ITIL Foundation).

You will have real ownership of core on-premises infrastructure and Microsoft services in a large, hybrid environment, working hands-on across virtualisation, storage, backup, identity, and databases with room to grow towards infrastructure, cloud, or identity specialisations.