IT Operations Leader: End-User Support & Infrastructure

Concentrix; Lisboa; Presencial; EUR 50 000 - 70 000; Tempo integral

Resumo da oferta

A global IT services firm in Lisbon is seeking an experienced IT Operations Manager to oversee end-user support and ensure compliance with security standards. The role involves managing incidents, backups, and technical support while leading a team. A strong background with 12+ years in IT, a Bachelor's degree, and relevant certifications like ITIL V3 or MCSE is required. This is a full-time position at a mid-senior level, offering a collaborative work environment.

Qualificações

• 12+ years of relevant experience.
• Insights on Windows-based server operating systems and Network equipment.
• Prior people management experience managing a team of 15–20 members.

Responsabilidades

• Ensure compliance with PCI and HIPAA accounts.
• Participate in the Incident Management process.
• Oversee daily management of backups.

Conhecimentos

Incident Management

Backup Management

Technical Support

Asset Management

Employee Management

Formação académica

Bachelor's Degree / Postgraduate (or equivalent)

Ferramentas

Remedy

ITIL V3 Framework

SCCM

Descrição da oferta de emprego

A global IT services firm in Lisbon is seeking an experienced IT Operations Manager to oversee end-user support and ensure compliance with security standards. The role involves managing incidents, backups, and technical support while leading a team. A strong background with 12+ years in IT, a Bachelor's degree, and relevant certifications like ITIL V3 or MCSE is required. This is a full-time position at a mid-senior level, offering a collaborative work environment.