IT Digital Operations Specialist – Multi‑Site Support

NTT DATA, Inc.; Porto; On-site; EUR 107,000 - 161,000; Part time

Job summary

IKEA is seeking an IT Digital Operations Specialist for the MarShopping Matosinhos area, 20h per week, to ensure stable and user-friendly digital operations across a large market including a store and connected units. The role requires hands-on hardware and Windows experience, clear communication with technical and business teams, and a flexible rotation schedule to maintain continuity.

You will travel between sites, support new openings, assist with digital foundation assets, and coordinate

Qualifications

• Hands-on experience in digital operations, IT support or physical IT infrastructure.
• Ability to work independently, take ownership and coordinate across a large market.
• Solid practical experience with hardware, Windows environments and basic networks.
• Curiosity about emerging technologies and AI literacy.
• Ability to communicate with technical and non-technical stakeholders.

Responsibilities

• Own and follow up the lifecycle of digital foundation assets across the store and connected business units, ensuring that equipment, documentation and operational needs are kept under control.
• Provide hands-on technical support, troubleshooting and coordination for digital products and services used by co-workers in the store and connected smaller business units, including Windows devices, basic network connectivity, mobile telephony and workplace technology.
• Travel frequently between sites to support stores and connected business units, follow up local needs and stay close to operational reality.
• Coordinate and support local implementations, rollouts, changes and new openings by aligning stakeholders, vendors and technical teams to deliver practical and standardised solutions.
• Contribute to new store or unit opening projects from a digital operations perspective, helping to plan activities, track dependencies, follow up actions and ensure readiness before go-live.
• Support the business through a rotational duty schedule, responding to operational needs, coordinating actions and helping minimise disruption to co-workers and customers.
• Use modern digital tools, including AI-enabled solutions where relevant, to simplify communication, structure information and improve support for daily operations and project coordination.
• Identify risks, recurring issues and improvement opportunities, then take initiative to prevent interruptions and improve the digital experience for co-workers and customers.
• Plan and prioritise your work independently, adapting to business needs while keeping stakeholders informed and engaged.

Skills

Digital operations

IT support

Hardware basics

Windows environments

Networks basics

Mobile devices

AI literacy

Autonomy

Communication

Tools

Windows devices

Networking basics

Mobile telephony

Workplace technology

Job description

IKEA is seeking an IT Digital Operations Specialist for the MarShopping Matosinhos area, 20h per week, to ensure stable and user-friendly digital operations across a large market including a store and connected units. The role requires hands-on hardware and Windows experience, clear communication with technical and business teams, and a flexible rotation schedule to maintain continuity.

You will travel between sites, support new openings, assist with digital foundation assets, and coordinate