IT Desktop Support

Capgemini; Lisboa; Híbrido; EUR 23 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health and Life insurance

Referral program

Career Acceleration Programs

Hybrid work policy

Resumo da oferta

Capgemini Portugal is seeking an IT Desktop Support professional to join our hybrid team in Lisbon or Porto. You’ll provide Level 1/2 support for desktops, laptops, and mobile devices, addressing incidents through ITSM tools and ensuring SLA compliance.

You will deploy and troubleshoot Windows and macOS devices, manage hardware lifecycle and asset tracking, and collaborate with global IT teams to maintain security and improve IT services. Fluent English and strong communication are essential.

Qualificações

• 3+ years in Desktop/IT support roles.
• Experience providing Level 1 and 2 support in enterprise environments.
• Strong Windows OS administration and macOS troubleshooting.
• Proficiency with Microsoft Office and ITSM platforms; mobile device support.
• Experience in hardware deployment, asset management, and incident handling.
• Customer-service mindset and strong communication; fast-paced environment.
• Banking/Financial Services exposure is a plus.
• Ability to create technical docs and knowledge base articles.
• ITIL Foundation and Microsoft certs are a plus.
• English fluent.
• Hybrid work in Lisbon or Porto.

Responsabilidades

• Provide Level 1 and Level 2 technical support for desktops, laptops, mobile devices, and end-user technologies.
• Manage and resolve incidents and service requests via ITSM tools.
• Deploy, configure, maintain, and troubleshoot Windows, macOS, and mobile devices; support business apps.
• Support hardware lifecycle management: provisioning, replacements, asset tracking, inventory.
• Collaborate with local and global IT teams to ensure service delivery and security compliance.

Conhecimentos

Windows OS administration

macOS support

Microsoft Office Suite

ITSM (ServiceNow)

Incident management

Asset management

English fluency

Customer-service mindset

Team collaboration

Ferramentas

ServiceNow

Descrição da oferta de emprego

IT DESKTOP SUPPORT

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR ROLE

We are looking for an IT Desktop Support to join our team in Lisbon or Porto (hybrid work).

Your main responsabilities will be:

• Provide Level 1 and Level 2 technical support for desktops, laptops, mobile devices, and end-user workplace technologies.
• Manage and resolve incidents and service requests through ITSM tools, ensuring timely resolution and compliance with agreed service levels.
• Deploy, configure, maintain, and troubleshoot Windows, macOS, and mobile devices, as well as business applications.
• Support hardware lifecycle management, including device provisioning, replacements, asset tracking, and inventory management.
• Collaborate with local and global IT teams to ensure excellent service delivery, maintain security compliance, and contribute to IT improvement projects.

YOUR PROFILE

• At least 3 years of experience in a similar Desktop Support, IT Support, or End-User Support role.
• Proven experience providing Level 1 and Level 2 Desktop Support in enterprise environments.
• Strong knowledge of Windows OS administration and troubleshooting, with hands-on experience supporting macOS devices.
• Proficiency with Microsoft Office Suite, ServiceNow (or similar ITSM platforms), and mobile device support.
• Experience in hardware deployment, asset management, incident management, and business application troubleshooting.
• Strong customer-service mindset, communication skills, and ability to work effectively in a fast-paced environment.
• Experience within Banking or Financial Services environments is highly desirable.
• Ability to create technical documentation, reports, and knowledge base articles.
• ITIL Foundation and Microsoft Certifications are considered a plus.
• English fluent.
• Availability to work in Lisbon or Porto (hybrid work).

What You’ll Love About Working Here

• At Capgemini Portugal we have a flexible and dynamic work environment. Flexibility enables a better work-life balance and gives more flexibility to the employee to manage the working hours, as well if he works at the office or remotely, according with the company’s hybrid work policy;
• We have local programs that promote people growth, reskill and new skills development (Career Acceleration Programs);
• We promote an empowering environment with autonomy and peers' relationships among the top scores of our Monthly Employees' feedback; Next to this, we also offer an attractive compensation package and benefits such as Health and Life insurance, as well as Referral program with bonuses for talent recommendations and other fringe benefits according with our partnerships in force.
• Capgemini Portugal is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, as well as employment offers and promotions made according with competence and ability or performance, respectively.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.