IT Support Engineer

Capgemini; Vila Nova de Gaia; Hybrid; EUR 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Referral program

Job summary

Capgemini Portugal is seeking an IT Support Engineer to deliver 2nd level onsite and remote support in a hybrid Porto-based role. You’ll manage Microsoft environments, endpoints, and workplace systems, while assisting with deployments, office moves, and lifecycle management of IT equipment.

The ideal candidate has 3+ years of IT support experience, strong knowledge of Windows, Mac, and device management, and a good grasp of IT security policies.

Qualifications

• 3+ years of proven experience as IT Support Engineer.
• Experience supporting Windows OS, MacBooks, Microsoft Office, and endpoint environments.
• Knowledge of device management, mobile systems (iOS), and workplace technologies.
• Familiarity with IT infrastructure, networking basics, and printing systems.
• Understanding of IT security policies and lifecycle management.

Responsibilities

• Provide 2nd level onsite and remote support including incident analysis and troubleshooting.
• Manage and support Microsoft environments, endpoints, mobile devices, and workplace systems.
• Install, configure, and maintain hardware, software, and IT systems.
• Support rollouts, office moves, and lifecycle management of IT equipment.
• Ensure IT security compliance and maintain technical documentation.
• Coordinate with external vendors and support IT projects and improvements.

Skills

Windows OS

MacOS

Microsoft 365

Device management

IT security

Networking basics

Office deployment

Tools

Intune

Active Directory

Microsoft Endpoint Manager

Job description

IT Support EngineerChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.You’ll have the opportunity to collaborate with a leading European mobility services provider, headquartered in Germany and backed by nearly 90 years of expertise. As part of this journey, you’ll contribute to the launch of a new Tech Hub in Porto, helping to drive innovative, technology-led solutions that are transforming how businesses move while contributing to a more sustainable future.YOUR ROLEProvide 2nd level onsite and remote support, including incident analysis and troubleshootingManage and support Microsoft environments, endpoints, mobile devices, and workplace systemsInstall, configure, and maintain hardware, software, and IT systemsSupport rollouts, office moves, and lifecycle management of IT equipmentEnsure IT security compliance and maintain technical documentationCoordinate with external vendors and support IT projects and improvementsYOUR PROFILE3+ years of proven experience as IT Support EngineerExperience supporting Windows OS, MacBooks, Microsoft Office, and endpoint environmentsKnowledge of device management, mobile systems (iOS), and workplace technologiesFamiliarity with IT infrastructure, networking basics, and printing systemsExperience with software installation, configuration, and troubleshootingUnderstanding of IT security policies and lifecycle managementWHAT YOU'LL LOVE ABOUT WORKING HEREAt Capgemini Portugal we have a flexible and dynamic work environment. Flexibility enables a better work-life balance and gives more flexibility to the employee to manage the working hours, as well if he works at the office or remotely, according with the company’s hybrid work policy;We have local programs that promote people growth, reskill and new skills development (Career Acceleration Programs);We promote an empowering environment with autonomy and peers' relationships among the top scores of our Monthly Employees' feedback;Next to this, we also offer an attractive compensation package and benefits such as Health and Life insurance, as well as Referral program with bonuses for talent recommendations and other fringe benefits according with our partnerships in for;Capgemini Portugal is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, as well as employment offers and promotions made according with competence and ability or performance, respectively.ABOUT CAPGEMINICapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billionGet the future you want | www.capgemini.com