IT Business Partner

Michael Page; Lisboa; On-site; EUR 52,000 - 68,000; Full time

Job summary

Michael Page is seeking an IT Business Partner to align technology initiatives with business objectives across a global manufacturing environment. You will act as the main liaison between business stakeholders and Global IT, translating needs into structured IT requirements and driving prioritisation and delivery of projects and improvements.

You will oversee regional IT service delivery, manage internal and external relationships, and promote ITSM best practices with a focus on governance, risk

Qualifications

• Degree in CS/IT/Business or equivalent.
• Extensive IT Business Partnering/ITSM experience in global manufacturing.
• Experience translating business needs into IT requirements.
• Proven ITIL/ITSM knowledge and governance experience.
• Experience managing external vendors and service providers.
• Experience leading reviews with senior stakeholders.
• Experience shaping and prioritising IT demand through governance.
• Fluent English.

Responsibilities

• Act as main contact between business stakeholders and Global IT to align initiatives with business objectives.
• Translate business needs into structured IT requirements and support prioritisation/delivery of projects and improvements.
• Oversee IT service delivery across the region, ensuring service quality, stability and continuous improvement.
• Manage relationships with internal teams and external service providers to meet KPIs.
• Promote ITSM best practices, process optimisation, automation and service improvements.
• Support service governance, risk management and compliance activities; ensure operational readiness for new or enhanced services.

Skills

ITIL

ITSM

Business relationship

Vendor governance

Stakeholder mgmt

Fluent English

Education

Degree in IT/CS/Business

Tools

ServiceNow

Job description

As a IT Business Partner, you will work within the Technology department of a global company, helping align technology initiatives with business needs. You will build strong relationships between stakeholders and technology teams, ensuring effective collaboration, informed decision-making, and successful delivery of business objectives.

Client Details

• Leading global company in the industrial and manufacturing industry.

Description

• Act as the main point of contact between business stakeholders and Global IT, ensuring technology initiatives are aligned with business objectives;
• Translate business needs into structured IT requirements, supporting the prioritisation and delivery of projects, services, and improvements;
• Oversee IT service delivery across the region, ensuring service quality, stability, and continuous improvement in line with business expectations;
• Manage relationships with internal teams and external service providers, ensuring service performance and agreed KPIs are achieved;
• Drive operational excellence by promoting ITSM best practices, process optimisation, automation, and service improvements;
• Support service governance, risk management, and compliance activities while ensuring operational readiness for new or enhanced services.

Profile

• Degree or equivalent qualification in Computer Science, Information Technology, Business Management, or a related field;
• Extensive experience in IT Business Partnering, Business Relationship Management or senior IT Service Management within a global, multi-site or manufacturing organisation;
• Experience working across business and technology teams to define clear requirements;
• Demonstrated ability to translate business strategy and operational needs into structured IT demand and value-driven technology opportunities;
• Strong practical knowledge of ITIL and ITSM practices;
• Proven experience governing external IT vendors, managed service providers and internal technical teams;
• Experience leading business or service reviews and engaging with senior stakeholders;
• Experience shaping, prioritising and routing business demand through appropriate governance and delivery channels;
• Experience working within manufacturing or another business-critical operational environment is desirable;
• Experience with ServiceNow or an equivalent IT Service Management platform is desirable;
• Fluent English.

Job Offer

• Opportunity to join a market-leading company and collaborate on global projects within international and diverse teams.