Internal Service Sales Trainee | Service Business North

Daikin Europe NV; Árvore; On-site; EUR 10,000 - 15,000; Full time

Job summary

Daikin Europe NV, located in Árvore, Portugal, offers an Internal Service Sales Trainee role within the Service Business North. You will support operational coordination, customer management and coordination with technical teams, contributing to service contracts and proposals.

Ideal candidates have at least secondary education, an interest in service operations, strong organisational skills and a proactive mindset. A familiarity with Microsoft Office is valued.

Qualifications

• Secondary education completed; engineering-related qualifications are a plus.
• Interest in Service Business and Customer Management.
• Strong organisational and prioritisation abilities.
• Good communication and teamwork skills.
• Proactive attitude and willingness to learn.
• Good knowledge of Microsoft Office.

Responsibilities

• Support the planning and scheduling of technical interventions.
• Follow up on customers, service contracts and service requests.
• Assist in the preparation and monitoring of commercial proposals.
• Coordinate materials, orders and logistical requirements.
• Maintain management systems and operational performance indicators.
• Collaborate with technical teams, suppliers and support functions.
• Contribute to continuous improvement of processes and customer experience.

Skills

Organisational skills

Planning

Prioritisation

Communication

Proactive attitude

Education

12th Grade with Engineering-related advantage

Tools

Microsoft Office

Job description

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Internal Service Sales Trainee | Service Business North

Job Category: Customer Care and Technical Service

Location: Árvore, PT

Job Requisition ID: 2703

Daikin Europe NV (DENV) is a subsidiary of Daikin Industries Limited, a major Japanese company and the world's largest producer and supplier of HVAC-R (heating, ventilation, air conditioning and refrigeration) solutions, including heating pumps and refrigeration technology.

Daikin Portugal (DAPT) is one of DENV's sales affiliates, with offices in Paço D'Arcos (head office) and Vila do Conde. Visit our website to find out more about us!

At Daikin, we believe that excellent customer service depends on well-coordinated operations, efficient processes and committed teams. If you are looking for an opportunity to start your career in a dynamic environment, working closely with customers, technical teams and different business areas, this opportunity is for you.

You will contribute to the activities of the After-Sales and Service Business department, supporting operational coordination, customer management and technical teams.

In your day-to-day work, you will:

• Support the planning and scheduling of technical interventions;
• Follow up on customers, service contracts and service requests;
• Assist in the preparation and monitoring of commercial proposals;
• Coordinate materials, orders and logistical requirements;
• Maintain management systems and operational performance indicators;
• Collaborate with technical teams, suppliers and support functions;
• Contribute to the continuous improvement of processes and customer experience .

What We Are Looking For

• Completion of secondary education (12th Grade), with technical, vocational or higher education qualifications in Engineering or a related field considered an advantage;
• Interest in Service Business, Operations, After-Sales Services or Customer Management;
• Strong organisational, planning and prioritisation skills;
• Good communication skills and ability to work effectively in a team;
• Proactive attitude, sense of responsibility and willingness to learn;
• Good knowledge of Microsoft Office.

Will Be Valued

• Experience or training in planning, logistics, operations or customer support;
• Exposure to technical assistance, maintenance or after-sales activities;
• Knowledge of the HVAC industry or technical services environment;
• Knowledge of English.

What We Offer

• Structured training and onboarding programme;
• Mentoring and support from experienced professionals;
• Regular technical site visits to develop practical knowledge;
• Collaborative working environment focused on people development;
• Opportunities for professional growth and career progression.

At Daikin, we care about our people and their well-being. That's why we offer:

• Free Coffee and Fresh Fruit in the Office
• Exclusive Discounts and Partnerships with Well-being Providers
• Real Opportunities for Learning, Development and Career Growth
• The Chance to Be Part of a Market-Leading Global Company Committed to Sustainability

Join our team and become part of an organisation that is shaping the future of climate control solutions.

Daikin Europe is a subsidiary of Daikin Industries Ltd. and the leading provider of heating, cooling, ventilation, air purification, and refrigeration technology. The company designs, manufactures and brings to market a broad portfolio of equipment, as well as tailor-made solutions for residential, commercial, and industrial purposes in Europe, Middle East, and Africa (EMEA). To date, Daikin EMEA has over 12 000 employees across more than 59 consolidated subsidiaries. It has 12 major manufacturing facilities based in Belgium, the Czech Republic, Germany, Italy, Spain, Turkey, Austria, and the UK. Our aim is to drive sustainable and effective solutions, sparking a good climate for the generations to come. And all this can only be achieved because of our People.

Good climate starts with people
Our employees are the beating heart of our company. At Daikin, you get to work in a positive environment backed by trust, creativity and continuous improvement. Together, we create our top-quality solutions by empowering talented teams. You will get plenty of opportunities to learn and grow. We are deeply committed to a diverse and inclusive workplace culture that reflects the communities we serve. Good climate starts with people.