Internal Service Engineer | Technical Help Desk

Daikin Group; Paço de Arcos; Remote; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Private Health Insurance

25 Days of Annual Leave

Free Coffee and Fresh Fruit in the Off

Exclusive Discounts and Partnerships

Learning and career growth

Sustainability initiatives

Job summary

Daikin Europe NV seeks an Internal Service Engineer to join its Technical Help Desk in Paço D'Arcos. You will provide advanced after-sales support to HVAC professionals, diagnosing faults, interpreting schematics and assisting with warranty decisions.

You will coordinate with field service engineers, develop technical documentation and deliver training to junior staff, while ensuring timely and accurate CRM/ticketing records. Portuguese and English fluency is required.

Qualifications

• Vocational training in Air Conditioning and Refrigeration, or a degree in Mechanical Engineering, Electromechanical Engineering or a related field.
• Preferably 2 to 3 years of professional experience in HVAC installation, maintenance, technical service or technical support.
• Solid knowledge of the refrigeration cycle and the ability to interpret electrical schematics and control logic.
• Experience in analysing error codes, operating parameters and using diagnostic tools.
• Ability to carry out technical assessments of warranty claims and monitor the quality of repairs.
• Self-motivation, a strong sense of responsibility, analytical thinking and a results-oriented mindset.
• Experience with product ranges including Split, Multi-Split, Sky Air, VRV systems, heat pumps, AHUs or Chillers.
• Ability to develop technical documentation and support or deliver training.
• Strong customer focus, clear communication skills and the ability to collaborate across multidisciplinary teams.
• Good command of Portuguese and English.
• Proficiency in Microsoft Word, Excel and PowerPoint. Experience with CRM systems, ticketing platforms and diagnostic tools will be considered an advantage.

Responsibilities

• Provide advanced technical support via telephone, WhatsApp and email, including fault diagnosis and recommended corrective actions.
• Interpret electrical schematics and refrigeration cycle principles to support diagnostics.
• Use diagnostic tools and conduct analyses to identify root causes.
• Select and quote replacement parts ensuring technical suitability.
• Manage the warranty repair process and support technical decision-making.
• Coordinate with field service engineers and back-office teams to ensure quality repairs.
• Monitor product performance and identify recurring issues for improvement.
• Develop training content and technical support documentation.
• Share knowledge to support junior team members and cross-functional teams.
• Maintain complete records in CRM and ticketing systems, and respond promptly to customers.

Skills

Diagnostics

HVAC knowledge

Customer focus

Communication

Team collaboration

Education

Vocational HVAC training

Bachelor's in Mechanical/Electromechanical Engineering

Tools

CRM systems

Ticketing platforms

Microsoft Office (Word/Excel/PowerPoint)

Job description

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Internal Service Engineer | Technical Help Desk

Job Category: Customer Care and Technical Service

Location:

Paço D'Arcos, PT

Daikin Europe NV (DENV) is a subsidiary of Daikin Industries Limited, a major Japanese company and the world's largest producer and supplier of HVAC-R (heating, ventilation, air conditioning and refrigeration) solutions, including heating pumps and refrigeration technology.

Daikin Portugal (DAPT) is one of DENV's sales affiliates, with offices in Paço D'Arcos (head office) and Vila do Conde. Visit our website to find out more about us!

Internal Service Engineer | Technical Help Desk

At Daikin, we create innovative climate control and air quality solutions that transform spaces into more comfortable, healthier and more efficient environments. More than just technology, we are driven by the positive impact we have on people's well-being and by our commitment to a more sustainable future.

We have been certified as a Great Place to Work® for four consecutive years, a recognition that reflects our culture of trust, collaboration and the continuous development of our people.

If you are looking for a challenge in the field of after-sales technical support, where you can combine technical expertise, customer interaction and involvement in HVAC services and solutions, this opportunity is for you.

Provide advanced after-sales technical support to HVAC professionals within a Help Desk environment, combining diagnostics, engineering expertise, warranty management, training and quality control.

In your day-to-day work, you will:

• Provide advanced technical support via telephone, WhatsApp and email, including fault diagnosis, analysis of error codes and operating parameters, and recommendation of corrective actions;
• Apply engineering knowledge to interpret electrical schematics, control logic and refrigeration cycle principles;
• Use diagnostic tools and carry out structured analyses through to the identification of the most probable root cause;
• Select and quote replacement parts, ensuring technical suitability;
• Manage the entire warranty repair process and support technical decision-making;
• Monitor the quality of repairs and coordinate actions with field service engineers, back-office teams and business partners;
• Monitor product performance, identify recurring issues and propose opportunities for improvement;
• Develop and deliver training content and create technical support documentation;
• Share knowledge and support the technical development of more junior team members;
• Collaborate across functions with training, logistics, sales and other support departments;
• Ensure complete and traceable records in CRM and ticketing systems and respond to customers and partners in a timely manner.

What We Are Looking For

• Vocational training in Air Conditioning and Refrigeration, or a degree in Mechanical Engineering, Electromechanical Engineering or a related field;
• Preferably 2 to 3 years of professional experience in HVAC installation, maintenance, technical service or technical support;
• Solid knowledge of the refrigeration cycle and the ability to interpret electrical schematics and control logic;
• Experience in analysing error codes, operating parameters and using diagnostic tools;
• Ability to carry out technical assessments of warranty claims and monitor the quality of repairs;
• Self-motivation, a strong sense of responsibility, analytical thinking and a results-oriented mindset;
• Experience with one or more product ranges, including Split, Multi-Split, Sky Air, VRV systems, heat pumps, AHUs (Air Handling Units) or Chillers, with specialist expertise being highly valued;
• Ability to develop technical documentation and support or deliver training;
• Strong customer focus, clear communication skills and the ability to collaborate across multidisciplinary teams;
• Good command of Portuguese and English;
• Proficiency in Microsoft Word, Excel and PowerPoint. Experience with CRM systems, ticketing platforms and diagnostic tools will be considered an advantage.

What We Offer

• The opportunity to join a technical team with a direct impact on the customer and partner experience;
• Exposure to a diverse range of technologies and product lines;
• Opportunities for specialisation, continuous training and career development;
• Participation in quality, continuous improvement and knowledge-sharing initiatives;
• Integration into a leading international group within the HVAC industry.

At Daikin, we care about our people and their well-being. That's why we offer:

• Private Health Insurance
• 25 Days of Annual Leave
• Free Coffee and Fresh Fruit in the Office
• Exclusive Discounts and Partnerships with Well-being Providers
• Real Opportunities for Learning, Development and Career Growth
• The Chance to Be Part of a Market-Leading Global Company Committed to Sustainability

Join our team and become part of an organisation that is shaping the future of climate control solutions.

Daikin Europe is a subsidiary of Daikin Industries Ltd. and the leading provider of heating, cooling, ventilation, air purification, and refrigeration technology. The company designs, manufactures and brings to market a broad portfolio of equipment, as well as tailor-made solutions for residential, commercial, and industrial purposes in Europe, Middle East, and Africa (EMEA). To date, Daikin EMEA has over 12 000 employees across more than 59 consolidated subsidiaries. It has 12 major manufacturing facilities based in Belgium, the Czech Republic, Germany, Italy, Spain, Turkey, Austria, and the UK. Our aim is to drive sustainable and effective solutions, sparking a good climate for the generations to come. And all this can only be achieved because of our People.

Good climate starts with people
Our employees are the beating heart of our company. At Daikin, you get to work in a positive environment backed by trust, creativity and continuous improvement. Together, we create our top-quality solutions by empowering talented teams. You will get plenty of opportunities to learn and grow. We are deeply committed to a diverse and inclusive workplace culture that reflects the communities we serve. Good climate starts with people.