Internal Service Engineer Junior | Technical Help Desk

Daikin Group; Paço de Arcos; Remote; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Private Health Insurance

25 Days of Annual Leave

Free Coffee and Fresh Fruit in the Off

Exclusive Discounts and Partnerships

Learning and Career Growth

Sustainability-driven global company

Job summary

Daikin Europe NV seeks a Junior Internal Service Engineer for the Technical Help Desk in Paço D'Arcos. You will provide after-sales technical support to HVAC professionals, using structured diagnostics and CRM records to guide responses.

Day-to-day tasks include handling technical requests, interpreting diagrams, assisting with spare parts, and contributing to technical documentation, with a path toward greater autonomy as you develop skills in Split, Multi-split, Sky Air, VRV or Chillers.

Qualifications

• Completed vocational training in air conditioning and refrigeration or a related degree.
• No professional experience required; internships or academic HVAC projects are valued.
• Basic knowledge of refrigeration cycle, electricity and HVAC operation.
• Motivation to learn to analyse error codes and electrical diagrams.
• Analytical, methodical with technical curiosity and problem-solving orientation.
• Good communication, teamwork and strong customer orientation.
• Proficient Portuguese and English; MS Word/Excel/PowerPoint skills.

Responsibilities

• Respond to technical requests by phone, WhatsApp and email with clear, solution-oriented support.
• Collect and organise relevant technical information about installations and equipment.
• Support fault diagnosis and identify corrective actions with supervision when needed.
• Learn to interpret electrical diagrams, control logic and refrigeration cycle principles.
• Support spare parts selection and quotation.
• Assist with warranty assessments and monitor repair quality.
• Record interactions and conclusions in CRM and ticketing systems.
• Contribute to technical documentation and training content; pursue ongoing development.

Skills

Portuguese

English

Analytical thinking

Communication

Teamwork

Problem solving

Customer orientation

Education

Vocational HVAC training

Mechanical/Electromechanical Engineering degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

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Internal Service Engineer Junior | Technical Help Desk

Job Category: Customer Care and Technical Service

Location: Paço D'Arcos, PT

Job Requisition ID: 3298

Daikin Europe NV (DENV) is a subsidiary of Daikin Industries Limited, a major Japanese company and the world's largest producer and supplier of HVAC-R (heating, ventilation, air conditioning and refrigeration) solutions, including heating pumps and refrigeration technology.

Daikin Portugal (DAPT) is one of DENV's sales affiliates, with offices in Paço D'Arcos (head office) and Vila do Conde. Visit our website to find out more about us!

Internal Service Engineer Junior | Technical Help Desk

At Daikin, we create innovative climate control and air quality solutions that transform spaces into more comfortable, healthier and more efficient environments. More than just technology, we are driven by the positive impact we have on people's well-being and by our commitment to a more sustainable future.

We have been certified as a Great Place to Work® for four consecutive years, a recognition that reflects our culture of trust, collaboration and the continuous development of our people.

If you are looking for a challenge in the field of after-sales technical support, where you can combine technical expertise, customer interaction and involvement in HVAC services and solutions, this opportunity is for you.

Provide after-sales technical support to HVAC professionals through a Help Desk model, following structured diagnostic methods and benefiting from continuous training and technical guidance.

In your day-to-day work, you will:

• Respond to technical requests by telephone, WhatsApp and email, ensuring clear, accurate and solution-oriented support;
• Collect and organise relevant technical information about installations, equipment;
• Support fault diagnosis and the identification of corrective actions, with supervision whenever required;
• Learn to interpret electrical diagrams, control logic and refrigeration cycle principles;
• Support the selection and quotation of spare parts;
• Assist with the assessment of warranty claims and the monitoring of repair quality;
• Accurately record interactions and conclusions in CRM and ticketing systems;
• Contribute to the creation and updating of technical documentation and training content;
• Take part in a technical development pathway leading to progressive autonomy.

What We Are Looking For

• Completed vocational training in air conditioning and refrigeration, or a degree in Mechanical Engineering, Electromechanical Engineering or a related field;
• No previous professional experience is required; internships, academic projects or practical HVAC training will be valued;
• Basic knowledge of the refrigeration cycle, electricity and HVAC system operation;
• Motivation to learn how to analyse error codes, operating parameters, electrical diagrams and control logic;
• Analytical ability, a methodical approach, technical curiosity and an interest in problem-solving;
• Good communication skills, teamwork and strong customer orientation;
• Good command of Portuguese and English;
• Working knowledge of Microsoft Word, Excel and PowerPoint;
• Willingness to progressively specialise in Split, Multi-split, Sky Air, VRV, heat pumps, air handling units or Chillers.

What We Offer

• A structured onboarding, training and technical mentoring plan;
• Exposure to different technologies and product ranges;
• Progressive development in diagnostics, warranties, quality and training;
• Integration into a collaborative team and a leading international HVAC group;
• Professional development and technical specialisation opportunities.

At Daikin, we care about our people and their well-being. That's why we offer:

• Private Health Insurance
• 25 Days of Annual Leave
• Free Coffee and Fresh Fruit in the Office
• Exclusive Discounts and Partnerships with Well-being Providers
• Real Opportunities for Learning, Development and Career Growth
• The Chance to Be Part of a Market-Leading Global Company Committed to Sustainability

Join our team and become part of an organisation that is shaping the future of climate control solutions.

Daikin Europe is a subsidiary of Daikin Industries Ltd. and the leading provider of heating, cooling, ventilation, air purification, and refrigeration technology. The company designs, manufactures and brings to market a broad portfolio of equipment, as well as tailor-made solutions for residential, commercial, and industrial purposes in Europe, Middle East, and Africa (EMEA). To date, Daikin EMEA has over 12 000 employees across more than 59 consolidated subsidiaries. It has 12 major manufacturing facilities based in Belgium, the Czech Republic, Germany, Italy, Spain, Turkey, Austria, and the UK. Our aim is to drive sustainable and effective solutions, sparking a good climate for the generations to come. And all this can only be achieved because of our People.

Good climate starts with people
Our employees are the beating heart of our company. At Daikin, you get to work in a positive environment backed by trust, creativity and continuous improvement. Together, we create our top-quality solutions by empowering talented teams. You will get plenty of opportunities to learn and grow. We are deeply committed to a diverse and inclusive workplace culture that reflects the communities we serve. Good climate starts with people.