Insurance Policy Support Specialist (Lisbon)

Concentrix Portugal; Lisboa; Presencial; EUR 12 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Full-time position

Competitive salary

Bonus potential

Training program

Career development

Resumo da oferta

Concentrix Portugal in Lisbon is seeking a Customer Service Representative to ensure client expectations are met across operations. This on-site role focuses on handling calls and chats, processing requests in the policy administration system, and maintaining documents with accuracy.

We provide full-time employment, comprehensive training, and opportunities for career growth. Strong English skills (C2), good written and verbal communication, and teamwork are essential to succeed in this

Qualificações

• High level of English (C2) is required.
• Previous customer service experience is a plus.
• Excellent verbal and written communication with a diplomatic stance.

Responsabilidades

• Receive telephone calls or chats from clients seeking information on their insurance policy.
• Process requests via the client policy administration system or by sending replies, letters/emails, and documents.
• Indexation and electronic archiving in the document management tool.

Conhecimentos

English (C2)

Customer service experience

Verbal and written communication

Team player

Descrição da oferta de emprego

Concentrix Portugal in Lisbon is seeking a Customer Service Representative to ensure client expectations are met across operations. This on-site role focuses on handling calls and chats, processing requests in the policy administration system, and maintaining documents with accuracy.

We provide full-time employment, comprehensive training, and opportunities for career growth. Strong English skills (C2), good written and verbal communication, and teamwork are essential to succeed in this