Customer Service Representative – Italian

Bcrecruitment; Lisboa; Presencial; EUR 10 000 - 12 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

€1,000 gross monthly salary

Welcome bonus: €2,000

Performance bonus: up to €100 gross/mo

Meal allowance: €7.63 net/day

Private health insurance from day 1

Resumo da oferta

BCrecruitment in Lisbon is seeking an Italian-speaking Customer Service Representative to support customers and brokers for a leading global insurer. This on-site role requires fluent Italian and English, strong communication, and the ability to handle phone and email queries. You will document every interaction in the system and contribute to team quality, productivity, and customer-satisfaction targets. The contract is 6 months, with a base salary plus bonuses and benefits.

Qualificações

• Native or near-native Italian (C2) and fluent English (B2+).
• Customer-service experience, ideally by phone and email.
• Excellent communication and active-listening skills.
• Able to handle phone and email support.
• Available for rotating shifts.

Responsabilidades

• Handle incoming customer contacts in Italian by phone and email.
• Understand each customer's need and give accurate, complete answers using the right tools.
• Build trust through clear, friendly and professional communication.
• Document every interaction accurately in the company's systems.
• Contribute to your team's quality, productivity and customer-satisfaction targets.

Conhecimentos

Italian (C2)

English (B2+)

Customer service

Communication

Active listening

Phone & email support

Rotating shifts

Descrição da oferta de emprego

A leading global customer-experience (BPO) company is growing its team in Lisbon, Portugal and is hiring for the role of Customer Service Representative. You will support customers and brokers of one of the world's largest insurance companies with questions about coverage, policies and cancellations. As a Italian-speaking specialist you will be the friendly, professional voice of the company for its customers, handling contacts by phone and email.

What you will do

• Handle incoming customer contacts in Italian by phone and email
• Understand each customer's need and give accurate, complete answers using the right tools
• Build trust through clear, friendly and professional communication
• Document every interaction accurately in the company's systems
• Contribute to your team's quality, productivity and customer-satisfaction targets

What we are looking for

• Native or near-native Italian (C2) and fluent English (B2+), spoken and written
• Customer-service experience, ideally by phone and email
• Excellent communication and active-listening skills
• Able to handle phone and email support
• Available for rotating shifts

What we offer

• Salary: €1,000 gross per month (paid in 14 salaries per year)
• Welcome bonus: €2,000, paid in 12 monthly instalments over the first year
• Performance bonus: up to €100 gross per month
• Meal allowance: €7.63 net per working day
• Private health insurance: available from day 1 with a monthly contribution, free after 6 months on the contract

Relocation support

• Candidates relocating from abroad: a room in a shared apartment for up to 12 months, with rent and utilities deducted directly from your payslip (details shared during screening)
• Flight tickets are not reimbursed

Location, hours & start

• Location: Lisbon, Portugal — on-site
• Working hours: Monday–Friday, 07:30–20:00 (rotating shifts)
• Contract: Full-time, 6-month contract
• Start: 8 Oct — apply now and we will place you in the next available group