Information Technology Support Engineer

Tech People 247; Lisboa; Presencial; EUR 34 000 - 46 000; Tempo parcial

Resumo da oferta

Tech People 247 is seeking a Desktop Support Engineer to join our Brisbane team. You will troubleshoot hardware, software, and network issues for Windows OS, Office 365, and Apple devices, delivering hands-on support onsite.

Responsibilities include ticketing in a helpdesk system, break-fix tasks, preventive maintenance, and vendor coordination. A 2–3 year track record in Desktop/IT Support, knowledge of AD/GPO, ITIL, and strong communication are required.

Qualificações

• 2–3 years of experience in Desktop Support / IT Support.
• Strong knowledge of Windows 7–10 & Office 365.
• Experience with Active Directory & Group Policies (GPOs).
• Familiarity with ticketing tools and ITIL processes.
• Knowledge of hardware troubleshooting & installations.
• Basic understanding of networking, servers, and telecom.
• Experience with mobile device management (iOS/Android).
• Good communication and problem-solving skills.

Responsabilidades

• Troubleshoot hardware, software, and application issues.
• Manage and update tickets in the helpdesk system.
• Perform break-fix support and fault resolution.
• Install, configure, and support Windows OS & Office 365.
• Support printers, laptops, desktops, and peripherals.
• Basic support for Mac OS (Apple devices).
• Diagnose network connectivity issues using standard tools.
• Perform preventive maintenance on IT equipment.
• Coordinate with vendors for complex issues (e.g., AV systems).

Conhecimentos

Desktop Support

Windows 7-10

Office 365

Active Directory

GPOs

ITIL processes

Hardware troubleshooting

Networking basics

Mobile device management

Communication

Problem-solving

Formação académica

Bachelor’s degree in Computer Science or related field

CompTIA A+

MCP

Ferramentas

Helpdesk system

Descrição da oferta de emprego

We are currently hiring for a Desktop Support Engineer to join our team in Brisbane, Australia

Work Mode: Onsite (1day a week every thursday)

Contract Type: Self-employed (B2B) no visa support will be provided

Language Requirement: Good English and local native language level

Job Responsibilities:

• Troubleshoot hardware, software, and application issues
• Manage and update tickets in the helpdesk system
• Perform break-fix support and fault resolution
• Install, configure, and support Windows OS & MS Office
• Support printers, laptops, desktops, and peripherals
• Basic support for Mac OS (Apple devices)
• Diagnose network connectivity issues using standard tools
• Perform preventive maintenance on IT equipment
• Coordinate with vendors for complex issues (e.g., AV systems)

Required Skills & Experience:

• 2–3 years of experience in Desktop Support / IT Support
• Strong knowledge of Windows 7–10 & Office 365
• Experience with Active Directory & Group Policies (GPOs)
• Familiarity with ticketing tools and ITIL processes
• Knowledge of hardware troubleshooting & installations
• Basic understanding of networking, servers, and telecom
• Experience with mobile device management (iOS/Android)
• Good communication and problem-solving skills

Preferred Qualifications:

• Bachelor’s degree in Computer Science or related field
• Certifications like CompTIA A+ / MCP are a plus