Impactful Field Service Engineer - Diagnostics (Lisbon)

Roche; Lisboa; Presencial; EUR 36 000 - 48 000; Tempo integral

Resumo da oferta

Roche Diagnostics, Portugal in Lisbon is seeking a Field Service Engineer to install, maintain and repair high-tech laboratory equipment at customer sites such as laboratories and hospitals, ensuring compliance with manufacturer specifications and maximising customer satisfaction.

You will manage site visits for troubleshooting, training and follow-ups, work with a commercial mindset to understand customer needs, and document activities in the Roche CRM system while collaborating with the

Qualificações

• Bachelor or Master degree in Engineering (preferably electronics, mechanical or related).
• Experience with IT network infrastructure, firewalls and Windows/Linux operating systems.
• Laboratory devices experience; Roche equipment experience is a plus.
• Good written and spoken Portuguese and English.
• Driving license.
• Residence in greater Lisbon area.
• Availability for national and international travel.

Responsabilidades

• Install, maintain and repair high-tech laboratory equipment at customer sites (laboratories and hospitals).
• Perform site visits for troubleshooting, training and follow-ups with timely, accurate documentation.
• Capture customer needs, add value with a commercial mindset, and document calls in Roche CRM system.

Conhecimentos

Customer-facing

Communication skills

Autonomous working

Agile experience

Formação académica

Bachelor or Master degree in Engineering

Ferramentas

IT network infra

Windows & Linux OS

Laboratory devices experience

Descrição da oferta de emprego

Roche Diagnostics, Portugal in Lisbon is seeking a Field Service Engineer to install, maintain and repair high-tech laboratory equipment at customer sites such as laboratories and hospitals, ensuring compliance with manufacturer specifications and maximising customer satisfaction.

You will manage site visits for troubleshooting, training and follow-ups, work with a commercial mindset to understand customer needs, and document activities in the Roche CRM system while collaborating with the