Field Service Engineer (Lisbon/South area)

Roche; Lisboa; Presencial; EUR 36 000 - 48 000; Tempo integral

Resumo da oferta

Roche Diagnostics, Portugal in Lisbon is seeking a Field Service Engineer to install, maintain and repair high-tech laboratory equipment at customer sites such as laboratories and hospitals, ensuring compliance with manufacturer specifications and maximising customer satisfaction.

You will manage site visits for troubleshooting, training and follow-ups, work with a commercial mindset to understand customer needs, and document activities in the Roche CRM system while collaborating with the

Qualificações

• Bachelor or Master degree in Engineering (preferably electronics, mechanical or related).
• Experience with IT network infrastructure, firewalls and Windows/Linux operating systems.
• Laboratory devices experience; Roche equipment experience is a plus.
• Good written and spoken Portuguese and English.
• Driving license.
• Residence in greater Lisbon area.
• Availability for national and international travel.

Responsabilidades

• Install, maintain and repair high-tech laboratory equipment at customer sites (laboratories and hospitals).
• Perform site visits for troubleshooting, training and follow-ups with timely, accurate documentation.
• Capture customer needs, add value with a commercial mindset, and document calls in Roche CRM system.

Conhecimentos

Customer-facing

Communication skills

Autonomous working

Agile experience

Formação académica

Bachelor or Master degree in Engineering

Ferramentas

IT network infra

Windows & Linux OS

Laboratory devices experience

Descrição da oferta de emprego

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Field Service Engineer (Lisbon/South area) Roche Diagnostics, Portugal

Are you an experienced field service engineer seeking a meaningful role in the healthcare industry? Are you excited about the prospect of joining a forward-thinking, high-tech business that is passionate about improving patients' lives? If so, we have the perfect opportunity for you at Roche Diagnostics, the world's leading provider of diagnostic equipment.

The Opportunity

We are looking for a Field Service Engineer to join our Lisbon/South team. In this position, you will be responsible for the installation, maintenance, and repair of high-tech laboratory equipment at our customers in laboratories and hospitals, maximizing customer satisfaction and ensuring that Roche Diagnostics systems meet the manufacturer’s specifications. You will be responsible for site visits for troubleshooting, training & follow-ups, ensuring immediate and proper scientific support. Beyond the technical scope, you will contribute to customer long-term loyalty by adopting a commercial mindset, understanding their business needs, and identifying opportunities to add value while documenting calls and activities on the Roche CRM System.

Who you are

To be considered for this role, you should be able to confidently represent the company at client sites. We are looking for someone who combines technical expertise with strong social soft skills—you must be able to communicate effectively, build rapport, and handle productive customer relationships in a complex environment. You are resilient, able to work under pressure, and possess a customer-oriented attitude. You are a team player that can also work autonomously, and ideally have experience working in an agile organization. You are able to carry out complex tasks with attention to detail, assess a situation, find alternative solutions, and deliver them in accordance with the objectives and values of the organization.

Besides that, it’s required that you have:

• Bachelor or Master degree in Engineering (preferably electronics, mechanical or related)
• Knowledge of IT network infrastructure, firewalls and installation of Windows and Linux operating systems
• Experience with laboratory devices (previous experience with Roche equipment is a significant asset)
• Good level of written and spoken Portuguese and English
• Driving license
• Place of residence in the greater Lisbon area
• Availability for national travel (site visits) and international travel (training)

At Roche Diagnostics, we are committed to invest in our people as well as our business. In addition to a competitive compensation and benefits package, we offer a recognized product training program and continuous support to help you develop your knowledge, skills, and potential. If you are ready to take the next step in your professional development and make a positive impact in the healthcare industry, we encourage you to apply for this exciting field service engineer opportunity.

Deadline to submit your application: 27 September, 2026

A presente oferta de emprego é suscetível de ser preenchida por via da contratação de candidatos que reúnam os requisitos necessários para preencher os postos de trabalho respeitantes ao cumprimento da Lei n.º 4/2019, de 10 de janeiro)

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.