Hybrid Application Production Support Specialist - Trading

Consort Group; Lisboa; Híbrido; EUR 28 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

TR card

CSE

Resumo da oferta

Consort Group in Lisbon is hiring an Application Production Support Technician to ensure stability, availability and performance of critical trading and risk applications. You will be a key contact among users, infra and development teams to guarantee service delivery and rapid incident resolution.

The role covers both Build and Run sides, including automations, releases, monitoring, and knowledge management to boost operational efficiency. Hybrid work model (50% remote) in Portugal.

Qualificações

• Experience supporting business-critical applications within complex production environments.
• Experience in financial services, trading systems, risk platforms, or investment banking is highly valued.

Responsabilidades

• Provide Tier 2 and Tier 3 support for business-critical applications.
• Monitor application health and proactively identify potential issues.
• Investigate, troubleshoot, and resolve incidents within agreed service levels.
• Perform root-cause analysis and implement preventative actions.
• Manage incidents, service requests, and problem records through ServiceNow.
• Support production releases and deployment activities.
• Coordinate with global support teams to ensure continuous service coverage.
• Produce post-incident reports and communicate effectively with stakeholders.
• Participate in on-call and production support rotations when required.

Conhecimentos

Application Production Support

Incident Management

Problem Management

ITIL Best Practices

ServiceNow

SQL Server

SSAS

SSRS

ClickHouse

Monitoring Tools

Scheduling Tools

Python Scripting

PowerShell Scripting

Automation

Release & Deployment

Root Cause Analysis

Technical Documentation

Knowledge Management

Enterprise Application Monitoring

Financial Systems Support

English Fluency

Ferramentas

ServiceNow

SQL Server

SSAS

SSRS

ClickHouse

Geneos

Dynatrace

Autosys

Crontab

Descrição da oferta de emprego

Consort Group in Lisbon is hiring an Application Production Support Technician to ensure stability, availability and performance of critical trading and risk applications. You will be a key contact among users, infra and development teams to guarantee service delivery and rapid incident resolution.

The role covers both Build and Run sides, including automations, releases, monitoring, and knowledge management to boost operational efficiency. Hybrid work model (50% remote) in Portugal.