Human Resources Services Delivery Specialist Dach Market

Dach Market; Almada; Presencial; EUR 28 000 - 42 000; Tempo integral

Resumo da oferta

Dach Market in Caparica, Portugal, seeks a Human Resources Services Delivery Specialist to support the German-speaking DACH region within a regulated, multicultural shared services environment.

You will triage cases, escalate when needed, and help maintain German-language HR knowledge content, collaborating with Tier 2 and regional HR stakeholders to uphold data integrity.

Qualificações

• Degree in HR, business administration, or related field, or equivalent practical experience.
• 1–2 years of experience in a customer service or administrative role, preferably HR Shared Services.
• Native or near-native German (written and spoken) – mandatory.
• Experience using HRIS and case-management tools.
• Experience supporting Germany, Austria, and/or Switzerland in HR/administrative capacity.

Responsabilidades

• Deliver a seamless, professional colleague experience across the DACH region.
• Ensure accurate case triage and effective escalation.
• Support maintenance and quality of German-language HR knowledge content.

Conhecimentos

German language (native or near-native

Formação académica

Associate's or Bachelor's degree in HR or related field

Ferramentas

Oracle Cloud

Workday

ServiceNow

Descrição da oferta de emprego

consistent, high-quality, and compliant HR support

within a German-speaking, multicultural shared‑services environment. Operating with a high degree of autonomy and accountability, the Specialist ensures strict adherence to documented procedures, quality standards, and country-specific regulatory requirements.

The position plays a critical role in:

• Delivering a seamless and professional colleague experience across the DACH region
• Ensuring accurate case triage and effective escalation
• Supporting the maintenance and quality of German-language HR knowledge content

Qualifications Required

• Associate's or Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent practical experience.
• 1–2 years of experience
• in a customer service or administrative role, preferably within HR Shared Services or Global Business Services.
• Native or near‑native
• German
• (written and spoken) – mandatory.
• Fluent
• (written and spoken).
• Experience using HRIS and case‑management tools (e.G., Oracle Cloud, Workday, ServiceNow).
• Demonstrated experience supporting Germany, Austria, and/or Switzerland in an HR or administrative capacity.

Preferred

• Experience working in a multilingual or regional delivery hub.
• Exposure to DACH onboarding processes and employee data management.
• Experience operating in compliance‑driven and highly regulated environments.
• Clear, precise, and professional communication.

Process Discipline:

• Strong adherence to SOPs, controls, and quality standards.

Judgment & Autonomy:

• Confident decision‑making within defined Tier 1 scope.
• Comfort operating within DACH cultural and regulatory norms.

Attention to Detail:

• High accuracy in documentation and transactions.

Resilience:

• Effective performance in a high‑volume, deadline‑driven environment.
• Strong partnership with Tier 2 teams and DACH Regional HR stakeholders.

Human Resources Services Delivery Specialist Dach Market Caparica, Portuguese Republic, PT