Housekeeping Supervisor — Lead Rooms & Service Excellence

Minor Hotels; Coimbra; On-site; EUR 18,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Home Medical Assistance

Free uniform

Laundry facilities for staff

Dining room for staff

Job summary

Tivoli Hotels & Resorts in Coimbra, Portugal is seeking a Housekeeping Supervisor to support the Housekeeping Manager in running daily operations, ensuring quality standards and cost control, and supervising the housekeeping team.

The role requires 2-3 years in similar functions in hospitality, a high school diploma, English and local language fluency, and proficiency with Microsoft Office. You will coordinate room and public area cleaning, laundry, and liaise with maintenance and front desk.

Qualifications

• 2-3 years’ experience developing similar functions preferably in a hotel/service industry of similar size and complexity.
• High school diploma or equivalent education.
• Fluency in local language and knowledge of English is highly valuable.
• Working knowledge of various computer software programs (Microsoft Office, etc.).
• People and customer oriented.
• Management and organizational skills.
• Results driven and focus on detail.
• Ability to identify and resolve problems efficiently.
• Ability to work independently and as part of a team.

Responsibilities

• Assist in the planning, scheduling, and organization of the work to ensure proper coverage by the floor staff.
• Support floor staff in the cleaning and preparation of rooms, in case of urgency, incidence or need.
• Supervise common areas (lobby, lounges, hallways, etc.) and hotel rooms prepared and cleaned by floor staff (owned or subcontracted companies).
• Collaborate in the organization of the general cleanings of the hotel as well as communicate to the maintenance department the elements to be fixed.
• Collaborate with the front office department in the allocation of specific rooms based on the particular requirements or characteristics of the guests.
• Assist in the supervision and organization of the guests’ lingerie, proceeding to its cleaning in the hotel, or identifying it to be sent to an external dry cleaner.

Skills

People oriented

Customer service

Management skills

Organizational skills

Problem solving

Fluent English

Local language

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Tivoli Hotels & Resorts in Coimbra, Portugal is seeking a Housekeeping Supervisor to support the Housekeeping Manager in running daily operations, ensuring quality standards and cost control, and supervising the housekeeping team.

The role requires 2-3 years in similar functions in hospitality, a high school diploma, English and local language fluency, and proficiency with Microsoft Office. You will coordinate room and public area cleaning, laundry, and liaise with maintenance and front desk.