Lead Housekeeping Supervisor - Luxury Hotel

Accor; Viseu; On-site; EUR 22,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation package

Annual vacation leave + 1 extra day

Training programs and career growth

Employee meals at Sabores Restaurant

Medical insurance with family coverage

Gym on-site access

Job summary

Four Seasons Hotel Ritz Lisbon in Portugal is seeking an Assistant Housekeeping Manager to lead day-to-day housekeeping and laundry operations, ensuring rooms and public areas meet the brand’s luxury standards. You will manage scheduling, onboarding, training, and performance, conduct inspections, and collaborate with Front Office, Engineering, and off‑site laundry to ensure seamless guest service.

Fluency in Portuguese and English is required; hospitality experience and EU work authorization

Qualifications

• Previous housekeeping supervision experience in hospitality.
• Strong leadership and team development skills.
• Excellent communication and organizational abilities.
• Fluency in Portuguese and English.
• Authorized to work in the European Union.

Responsibilities

• Assist in the daily supervision of the Housekeeping and Laundry teams to meet Four Seasons cleanliness and presentation standards.
• Support scheduling, onboarding, training, and performance evaluations.
• Conduct regular inspections of guest rooms, corridors, and public areas for quality and brand standards.
• Oversee daily assignments to ensure productivity and guest satisfaction.
• Lead daily briefing meetings to share arrivals, special requests, and operational challenges.
• Foster a positive, inclusive work environment and high performance.
• Address guest inquiries and resolve issues promptly and professionally.
• Coordinate with Front Office, Engineering, Valet, and off-site Laundry for seamless operations.
• Maintain relationships with outsourced cleaning partners and ensure service levels.
• Uphold health, safety, and hygiene policies and safe use of equipment and chemicals.
• Oversee stock control, linens, supplies, and equipment inventory.
• Contribute to product selection and supplier evaluations.

Skills

Housekeeping supervision

Leadership

Communication

Guest service orientation

Portuguese & English fluency

Tools

Opera

Salesforce

Job description

Four Seasons Hotel Ritz Lisbon in Portugal is seeking an Assistant Housekeeping Manager to lead day-to-day housekeeping and laundry operations, ensuring rooms and public areas meet the brand’s luxury standards. You will manage scheduling, onboarding, training, and performance, conduct inspections, and collaborate with Front Office, Engineering, and off‑site laundry to ensure seamless guest service.

Fluency in Portuguese and English is required; hospitality experience and EU work authorization