Hotel Housekeeping Lead | Elevate Guest Comfort & Standards

Four Seasons; Lisboa; On-site; EUR 28,000 - 40,000; Full time

Job summary

ME Lisbon, a luxury hotel in Lisbon, seeks a Housekeeping Supervisor to uphold the brand’s high standards of cleanliness, presentation and guest comfort across all areas.

You will lead the housekeeping team, plan daily operations, inspect rooms and public spaces, coordinate with Front Office to ensure a flawless guest experience, and address issues promptly. Fluency in Portuguese and English is required; additional languages are a plus.

Qualifications

• Minimum 2 years of experience in a supervisory role within Housekeeping.
• Strong leadership and attention to detail.
• Fluent in Portuguese and English; additional languages are a plus.
• Knowledge of cleaning standards, hygiene regulations.
• Ability to work flexible schedules including weekends and holidays.

Responsibilities

• Plan, organize, and supervise daily housekeeping operations.
• Coordinate and lead the housekeeping team, promoting motivation, accountability, and high performance.
• Ensure rooms and public areas meet cleanliness, hygiene, and presentation standards at all times.
• Conduct regular inspections and address any quality issues promptly.
• Manage guest requests and feedback professionally, ensuring timely resolution.
• Ensure compliance with health, safety, and hygiene regulations.
• Collaborate closely with Front Office and other departments to optimize the guest experience.

Skills

Supervisory experience

Leadership

Portuguese language

English language

Job description

"The world is yours with Meliá" "The world is yours with Meliá"

Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

ME Lisbon is a luxury hotel located in the heart of the city, renowned for its modern design, vibrant lifestyle, and excellent service. We create unique and memorable experiences for both business and leisure travelers, and we are now looking for someone eager to join this dynamic energy.

Mission:

As

Housekeeping Supervisor, you will ensure that cleanliness, presentation, and comfort across the hotel meet ME Lisbon's highest luxury standards. You will lead by example, supporting your team and guaranteeing an exceptional environment for both guests and colleagues.

What will you have to do?

Plan, organize, and supervise daily housekeeping operations to ensure efficiency and excellence. Coordinate and lead the housekeeping team, promoting motivation, accountability, and high performance. Ensure rooms and public areas meet cleanliness, hygiene, and presentation standards at all times. Conduct regular inspections and address any quality issues promptly. Manage guest requests and feedback professionally, ensuring timely resolution. Ensure compliance with health, safety, and hygiene regulations. Collaborate closely with Front Office and other departments to optimize the guest experience.

What are we looking for?

Minimum 2 years of experience in a supervisory role within Housekeeping, preferably in luxury hospitality. Strong leadership skills with a keen eye for detail and quality. Proficiency in Portuguese and English; additional languages are a plus. Solid knowledge of cleaning standards, procedures, and hygiene regulations. Ability to work flexible schedules, including weekends and holidays. At Meliá we are all VIP

At Meliá Hotels International, we are committed to

equal opportunities between women and men

in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. We promote our commitment to

equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that

diversity and inclusion among our employees are essential for our success as a global company. Additionally, we support the sustainable growth of our industry through

a socially responsible team. In this sense, our motto is " Towards a sustainable future, from a responsible present ". Thanks to al our collaborators, we make it possible.

Hotel Housekeeping Lead | Elevate Guest Comfort & Standards Lisbon, Portuguese Republic, PT