Windows System Administration & Application Support

Decskill; Portugal; Presencial; EUR 42 000 - 54 000; Tempo integral

Resumo da oferta

Decskill in Portugal is seeking a Windows System Administration & Application Support specialist to join our IT team. You will provide user and incident support, monitor health, and coordinate deployments.

You will work with cross-functional teams across applications and cloud operations, apply automation with Ansible, and contribute to service stability and continuous improvement.

Qualificações

• Experience in IT Application Support.
• Proficient in Windows administration and SQL.
• Automation experience with Ansible is a big plus.
• Experience in application monitoring using Dynatrace or similar tools.
• Understanding of Cloud Fundamentals.
• ITIL Certification is desirable.
• Good command of English, written and spoken.

Responsabilidades

• User and incident support: triage, resolve, and communicate status.
• Monitor application health and contribute to health checks and alerts.
• Manage releases and change activities across environments.
• Participate in post-incident reviews and RCA.
• Create and maintain technical documentation and knowledge base.
• Collaborate with Application Support, Development, Cloud Ops, and Infrastructure.
• Identify opportunities to improve processes, automation, and tooling.

Conhecimentos

SQL

Windows Administration

Ansible

Dynatrace

Cloud Fundamentals

ITIL Certification

English Proficiency

Teamwork

Resilience

Ferramentas

Dynatrace

New Relic

Prometheus

Ansible

Descrição da oferta de emprego

We are growing. And we are looking for talented people.

At Decskill, we believe that technological excellence is driven by human talent.

We are an IT consulting company with more than 10 years of consolidated experience in the market, focused on building long-term relationships with both our clients and our people. Today, we are a community of over 800 professionals, working from Lisbon, Porto, and Madrid, contributing to impactful technology initiatives.

As part of the Astek Group, we combine a strong local culture with a global presence, being active in around 23 countries across 4 continents. This allows us to offer an international context, diverse challenges, and long-term career opportunities, while staying close to our teams.

We are looking for an Windows System Administration & Application Support !

Responsabilities:

• User & Incident Support – Receive, triage, and resolve incidents, service requests, and problem tickets. Communicate status updates and workarounds to business users.
• Monitoring & Alerting – Monitor application health, contribute to health checks and alerting, and proactively identify performance degradation using tools such as Dynatrace, New Relic, or Prometheus.
• Release & Change Management – Prepare pre-production and production environments, support application releases and change implementations, and coordinate deployment activities.
• Post-Incident Reviews – Participate in post-mortem reviews, document root cause analyses (RCA), and recommend preventive and corrective actions.
• Knowledge Management – Create, maintain, and continuously improve technical documentation, knowledge base articles, FAQs, and how-to guides.
• Collaboration – Work closely with Application Support, Development, Cloud Operations, Infrastructure, and other cross-functional teams to ensure service stability and continuous improvement.
• Process Improvement – Identify opportunities to improve support processes, automation, monitoring, and operational tooling through metrics-driven initiatives.

Requirements:

• Experience in IT Application Support.
• Proficient in SQL.
• Proficient in Windows administration.
• Proficient in automation with Ansible. (Big Plus)
• Proficient in application monitoring using Dynatrace. (Plus)
• Proficient understanding of Cloud Fundamentals.
• Strong behavioral competencies, including resilience, teamwork, and client focus.
• Innovative and transformational mindset.
• ITIL Certification.
• Good command of English (written and spoken).

Are you looking for an environment that values curiosity and commitment? Here, your contribution has real impact and individual growth is taken seriously.

Find with us the right opportunity to grow!

What you can expect from us

• Long-term projects with national and international context
• Opportunities to grow technically and professionally
• A people-first culture, focused on transparency and trust
• Teams that value ownership, collaboration and stability

Decskill is committed to equality and non-discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.