Hebrew-Speaking CX Specialist – Portugal

Francisco CI; Lisboa; Presencial; EUR 14 508 - 20 088; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully paid onboarding

Private health insurance

Career progression

Continuous learning

Global, multicultural environment

Resumo da oferta

Francisco CI is seeking Hebrew-speaking Customer Experience professionals to join its international team in Portugal. The role focuses on delivering high-quality support across phone, email, and chat channels, while documenting interactions and contributing to a seamless customer journey.

Ideal candidates are native or near-native Hebrew speakers with strong English (B2+), excellent communication, and a customer-centric mindset.

Qualificações

• Native or near-native Hebrew language skills (C1/C2 level)
• Good command of English, with a minimum B2 level
• Excellent verbal and written communication skills
• Strong interpersonal abilities and a positive, professional attitude
• Good problem-solving and analytical skills
• Customer-centric mindset and passion for delivering exceptional service
• Ability to work in a target-driven, dynamic, team-oriented environment
• Strong attention to detail and ability to manage multiple requests efficiently

Responsabilidades

• Provide professional, friendly, and personalized support to customers via phone, email, and chat.
• Ensure every interaction is accurately documented in internal systems.
• Understand customer needs and resolve requests efficiently; provide proactive follow-ups.
• Assist with post-sales queries including orders, deliveries, warranties, returns, and refunds.
• Support inbound sales by identifying needs and recommending relevant products/services.
• Process customer requests and manage records with accuracy, confidentiality, and compliance.
• Maintain KPIs and quality standards to deliver a professional customer experience.

Conhecimentos

Hebrew language

English (B2+)

Customer-focused

Problem-solving

Team-oriented

Attention to detail

Ferramentas

CRM software

Descrição da oferta de emprego

Francisco CI is seeking Hebrew-speaking Customer Experience professionals to join its international team in Portugal. The role focuses on delivering high-quality support across phone, email, and chat channels, while documenting interactions and contributing to a seamless customer journey.

Ideal candidates are native or near-native Hebrew speakers with strong English (B2+), excellent communication, and a customer-centric mindset.