Guest Relations Officer – Premium Shipboard Service

Celebrity Cruises; Lisboa; Presencial; EUR 28 000 - 45 000; Tempo integral

Resumo da oferta

Celebrity Cruises seeks a Junior Guest Relations Officer to manage guest interactions and ensure seamless premium service. You will liaison between guests and Hotel and Marine Departments, proactively anticipating needs and delivering memorable experiences.

Strong hospitality, communication and organizational skills are essential, with accountability for guest satisfaction, safety, and shipboard service quality. Shipboard experience is a plus.

Qualificações

• Ability to speak English clearly, distinctly and cordially with guests.
• 2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel.
• Guest services shipboard experience is an advantage.

Responsabilidades

• Maintains a constant presence of professionalism and emergency preparedness within stateroom services, supporting the operation in resolving elevator and ADA alarms, being the brand voice of the ship and Guest Relations for external calls and providing impeccable quality of personalized service to internal and external guests and crew alike
• Responds to escalated guest concerns in an up-scale, considered, professional and positive manner, showing empathy and actively listening
• Championing strong administrative skills, taking periodic metrics of data such as guest counts, call volume, call content and guest and crew call behavioral analysis
• Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools
• As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following service philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.

Conhecimentos

English fluency

Spanish

Portuguese

Italian

French

German

Descrição da oferta de emprego

Celebrity Cruises seeks a Junior Guest Relations Officer to manage guest interactions and ensure seamless premium service. You will liaison between guests and Hotel and Marine Departments, proactively anticipating needs and delivering memorable experiences.

Strong hospitality, communication and organizational skills are essential, with accountability for guest satisfaction, safety, and shipboard service quality. Shipboard experience is a plus.