Shipboard Guest Relations Specialist

Celebrity Cruises; Lisboa; Presencial; EUR 17 000 - 24 000; Tempo integral

Resumo da oferta

Celebrity Cruises is seeking a Junior Guest Relations Officer to own guest interactions and ensure a seamless, premium service experience aboard the ship. You will liaise between guests and Hotel and Marine Departments, proactively anticipating needs and providing memorable, personalized service to guests and crew alike.

Ideal candidates have 1-2 years of Front Desk/Receptionist experience in a 4- or 5-star hotel, fluent English, and additional language skills (Spanish, Portuguese, Italian,

Qualificações

• 1-2 yrs experience as Front Desk/Receptionist in a 4 or 5 * hotel.
• Ability to speak English clearly, distinctly and cordially with guests.
• Ability to speak additional languages preferably Spanish, Portuguese, Italian, French or German
• Guest Services shipboard experience is an advantage

Responsabilidades

• Maintains a constant presence of professionalism and emergency preparedness within stateroom services, supporting the operation in resolving elevator and ADA alarms, being the brand voice of the ship and Guest Relations for external calls and providing impeccable quality of personalized service to internal and external guests and crew alike
• Responds to escalated guest concerns in an up‑scale, considerate, professional and positive manner, showing empathy and actively listening
• Championing strong administrative skills, taking periodic metrics of data such as guest counts, call volume, call content and guest and crew call behavioural analysis
• Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools
• As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following service philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.

Conhecimentos

Hospitality

Communication

Organization

Decision making

Attention to detail

Accountability

Descrição da oferta de emprego

Celebrity Cruises is seeking a Junior Guest Relations Officer to own guest interactions and ensure a seamless, premium service experience aboard the ship. You will liaise between guests and Hotel and Marine Departments, proactively anticipating needs and providing memorable, personalized service to guests and crew alike.

Ideal candidates have 1-2 years of Front Desk/Receptionist experience in a 4- or 5-star hotel, fluent English, and additional language skills (Spanish, Portuguese, Italian,