Shipboard Guest Experience Lead

Royal Caribbean Group; Porto; Presencial; EUR 61 000 - 82 000; Tempo integral

Resumo da oferta

Royal Caribbean Group seeks a Guest Services Manager to lead the shipboard guest services team, delivering an industry leading guest vacation experience while embodying The ROYAL WAY.

This role requires at least two years’ front of house managerial experience in a cruise line, exceptional diplomacy and problem solving, and the ability to train, develop and recognise high performing staff while coordinating with shipboard and shore-side colleagues.

Qualificações

• Front of house managerial/operational experience in a cruise line.
• Ability to deal with guests diplomatically and professionally.
• Knowledge of customer service principles, needs assessment and problem resolution.
• Ability to communicate with shipboard and shore-side staff to resolve issues.
• Flexibility to manage a dynamic guest services operation and adapt to change.
• Knowledge of office equipment and basic computer proficiency.
• Experience with cash handling and foreign exchange procedures.
• Proficiency in reading and writing English; additional languages preferred.

Responsabilidades

• Lead the shipboard guest services operation and set service standards.
• Train, develop, and recognise staff performance; foster a positive work environment.
• Coordinate with shipboard and shore-side teams to deliver outstanding service.
• Drive operational goals and ensure guest satisfaction throughout the voyage.

Conhecimentos

Customer service

People management

Communication

Diplomacy

Flexibility

Office software

Cash handling

English proficiency

Multilingual (Portuguese/Spanish, etc)

Formação académica

High school diploma

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Royal Caribbean Group seeks a Guest Services Manager to lead the shipboard guest services team, delivering an industry leading guest vacation experience while embodying The ROYAL WAY.

This role requires at least two years’ front of house managerial experience in a cruise line, exceptional diplomacy and problem solving, and the ability to train, develop and recognise high performing staff while coordinating with shipboard and shore-side colleagues.