Cruise Ship Guest Experience Lead

Royal Caribbean Group; Lisboa; Presencial; EUR 69 000 - 87 000; Tempo integral

Resumo da oferta

Royal Caribbean Group is seeking a Guest Services Manager to drive an outstanding guest experience aboard its ships. You will lead a team, set high service standards, and collaborate with Hotel and Marine divisions to ensure consistent delivery of services and products.

The role emphasizes training, leadership, and recognition of team performance, with a focus on compliance and exceptional guest satisfaction across all guest services functions.

Qualificações

• Hotel Director/Hotel General Manager background on a cruise ship (shipboard)
• 2-3yrs of hotelier experience
• Additional languages is an advantage (Spanish, Italian, Portuguese, French, German)

Responsabilidades

• Takes the lead in owning and delivering an exceptional guest experience while tutoring other divisions on the standards.
• Lead a team delivering focused and extraordinary customer service, reacting efficiently to guest requests and maintaining KPI awareness.
• Balances operational needs between Financial and Guest Services Divisions through effective communication of guest issues.

Conhecimentos

Cruise ship background

Hotelier experience

Languages

Descrição da oferta de emprego

Royal Caribbean Group is seeking a Guest Services Manager to drive an outstanding guest experience aboard its ships. You will lead a team, set high service standards, and collaborate with Hotel and Marine divisions to ensure consistent delivery of services and products.

The role emphasizes training, leadership, and recognition of team performance, with a focus on compliance and exceptional guest satisfaction across all guest services functions.