Greek Line Manager in Porto, Portugal!

Cross Border Talents; Porto; On-site; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Professional growth opportunities

Positive team atmosphere

Job summary

A global customer service organization is seeking a Line Manager in Porto to lead a team of Customer Service Representatives. The ideal candidate must be fluent in Greek and proficient in English, with at least 2 years of experience in customer experience management. This role offers a competitive salary and opportunities for professional growth within a diverse and innovative environment.

Qualifications

• 2+ years in customer experience management or related industry.
• Strong mentoring abilities with a passion for continuous improvement.
• A higher education degree is essential.
• Experience with Microsoft Office Suite, project tools, and team management.
• Strong interpersonal, coaching, and mentoring abilities.

Responsibilities

• Lead team of 15 Customer Service Representatives.
• Conduct performance analyses and drive continuous improvement.
• Monitor interactions to meet client requirements.
• Host team meetings for collaboration and innovation.
• Ensure service levels across calls, chats, and emails.
• Contribute to company-wide strategies.
• Motivate and mentor your team, driving their growth and the success of the company.

Skills

Team management

Coaching

Interpersonal skills

Customer experience

Fluent Greek

Proficient English

Customer experience management

Education

Higher education degree

Tools

Microsoft Office Suite

Project management tools

CRM systems

Job description

About the job Greek Line Manager in Porto, Portugal!

Join Us as a Line Manager in Porto, Portugal!

Looking for a leadership role in a city known for its blend of old-world charm and modern innovation? Were hiring a Line Manager to oversee a dynamic team of Customer Service Representatives in Porto, a city famous for its picturesque landscapes, rich history, and vibrant culture.

Why Porto?Immerse yourself in one of Europes most beautiful coastal cities while advancing your career! Enjoy everything from walks along the Douro River to indulging in world-class Port wineall while making a significant impact in a global organization.

Your Key Responsibilities:

• Lead and develop a team of 15 Customer Service Representatives to achieve top performance, ensuring quality and satisfaction for clients and end-users.
• Actively manage the team using company systems, and conduct performance analyses to drive continuous improvement.
• Monitor CSR interactions to meet client requirements, offering coaching and real-time transaction support.
• Host team meetings to foster innovation, collaboration, and performance enhancement.
• Ensure your team meets service levels across multiple channels including calls, chats, and emails.
• Contribute to company-wide strategies while promoting compliance with internal policies (GDPR, GECSP).
• Motivate and mentor your team, driving their growth and the success of the company.

What Were Looking For:

• Native/fluent in Greek and proficient in English.
• Minimum of 2 years in customer experience management or a related industry.
• A higher education degree is essential.
• Experience with Microsoft Office Suite, project tools, and team management skills.
• Strong interpersonal, coaching, and mentoring abilities, with a passion for continuous improvement.

What We Offer:

• Competitive salary based on your skills and experience.
• Join a multilingual, creative, and inclusive team with a positive atmosphere.
• Professional growth opportunities with training in coaching and project management.
• Be part of a global organization that values innovation and continuous improvement.
• Engage with global clients, contributing to strategic initiatives and cross-cultural experiences.

Ready to take on a leadership role and make an impact in Porto? Apply now and become part of our vibrant, global team!

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