Porto Line Manager: Lead Global CS Team

Cross Border Talents; Porto; Presencial; EUR 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Professional growth opportunities

Inclusive team atmosphere

Training in coaching and project management

Descripción de la vacante

A global organization in Porto is hiring a Line Manager to lead a team of Customer Service Representatives. This role involves overseeing performance, conducting coaching sessions, and ensuring high service levels. The ideal candidate is fluent in Greek and proficient in English, with at least 2 years in customer experience management and a higher education degree. Competitive salary and professional growth opportunities are offered in a positive, inclusive work environment.

Formación

• Minimum of 2 years in customer experience management or a related industry.
• Strong interpersonal, coaching, and mentoring abilities.
• Passion for continuous improvement.

Responsabilidades

• Lead and develop a team of 15 Customer Service Representatives.
• Conduct performance analyses to drive continuous improvement.
• Monitor CSR interactions and offer coaching.
• Host team meetings to enhance collaboration.
• Ensure service levels are met across multiple channels.
• Promote compliance with internal policies.

Conocimientos

Leadership

Coaching

Mentoring

Customer experience management

Interpersonal skills

Fluent in Greek

Proficient in English

Educación

Higher education degree

Herramientas

Microsoft Office Suite

Descripción del empleo

Hiring fors a Line Manager in Porto, Portugal!

Looking for a leadership role in a city known for its blend of old-world charm and modern innovation? Were hiring a Line Manager to oversee a dynamic team of Customer Service Representatives in Porto, a city famous for its picturesque landscapes, rich history, and vibrant culture.

Why Porto? Immerse yourself in one of Europes most beautiful coastal cities while advancing your career! Enjoy everything from walks along the Douro River to indulging in world-class Port wine all while making a significant impact in a global organization.

Your Key Responsibilities:

• Lead and develop a team of 15 Customer Service Representatives to achieve top performance, ensuring quality and satisfaction for clients and end-users.
• Actively manage the team using company systems, and conduct performance analyses to drive continuous improvement.
• Monitor CSR interactions to meet client requirements, offering coaching and real-time transaction support.
• Host team meetings to foster innovation, collaboration, and performance enhancement.
• Ensure your team meets service levels across multiple channels including calls, chats, and emails.
• Contribute to company-wide strategies while promoting compliance with internal policies (GDPR, GECSP).
• Motivate and mentor your team, driving their growth and the success of the company.

What Were Looking For:

• Native/fluent in Greek and proficient in English.
• Minimum of 2 years in customer experience management or a related industry.
• A higher education degree is essential.
• Experience with Microsoft Office Suite, project tools, and team management skills.
• Strong interpersonal, coaching, and mentoring abilities, with a passion for continuous improvement.

What We Offer:

• Competitive salary based on your skills and experience.
• Join a multilingual, creative, and inclusive team with a positive atmosphere.
• Professional growth opportunities with training in coaching and project management.
• Be part of a global organization that values innovation and continuous improvement.
• Engage with global clients, contributing to strategic initiatives and cross-cultural experiences.

Ready to take on a leadership role and make an impact in Porto? Apply now and become part of our vibrant, global team!

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