Porto Line Manager: Lead Global CS Team

Cross Border Talents; Porto; Presencial; EUR 60 000 - 80 000; Tempo integral

Resumo da oferta

A global organization in Porto is hiring a Line Manager to lead a team of Customer Service Representatives. This role involves overseeing performance, conducting coaching sessions, and ensuring high service levels. The ideal candidate is fluent in Greek and proficient in English, with at least 2 years in customer experience management and a higher education degree. Competitive salary and professional growth opportunities are offered in a positive, inclusive work environment.

Serviços

Competitive salary

Professional growth opportunities

Inclusive team atmosphere

Training in coaching and project management

Qualificações

• Minimum of 2 years in customer experience management or a related industry.
• Strong interpersonal, coaching, and mentoring abilities.
• Passion for continuous improvement.

Responsabilidades

• Lead and develop a team of 15 Customer Service Representatives.
• Conduct performance analyses to drive continuous improvement.
• Monitor CSR interactions and offer coaching.
• Host team meetings to enhance collaboration.
• Ensure service levels are met across multiple channels.
• Promote compliance with internal policies.

Conhecimentos

Leadership

Coaching

Mentoring

Customer experience management

Interpersonal skills

Fluent in Greek

Proficient in English

Formação académica

Higher education degree

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

A global organization in Porto is hiring a Line Manager to lead a team of Customer Service Representatives. This role involves overseeing performance, conducting coaching sessions, and ensuring high service levels. The ideal candidate is fluent in Greek and proficient in English, with at least 2 years in customer experience management and a higher education degree. Competitive salary and professional growth opportunities are offered in a positive, inclusive work environment.