Go-Live & Operations Specialist

Knok; Viseu; On-site; EUR 17,000 - 26,000; Full time

Job summary

Knok is looking for a Business Operations Associate to join our Business Operations team in Portugal. This role focuses on coordinating new projects, onboarding and go-live processes, and supporting day-to-day operational challenges with a structured, empathetic approach.

The ideal candidate will combine strong organizational skills with the ability to respond quickly to issues, communicate across teams, and use data to drive decisions. Travel may be required.

Qualifications

• Fluency in Portuguese and English is required.
• Ability to organize work and meet deadlines.
• Analytical mindset with data-driven decision making.

Responsibilities

• Support the implementation, onboarding and go-live of new projects
• Assist in managing operational aspects of ongoing projects
• Help create and maintain dashboards and reporting tools to monitor daily activity and performance
• Provide reactive support by addressing operational issues promptly and effectively
• Collaborate with cross-functional stakeholders, supporting alignment and smooth communication
• Contribute to structured processes that drive operational efficiency and customer success

Skills

Portuguese

English

Organizational skills

Data analysis

Communication

Job description

Knok is looking for a Business Operations Associate to join our Business Operations team in Portugal. This role focuses on coordinating new projects, onboarding and go-live processes, and supporting day-to-day operational challenges with a structured, empathetic approach.

The ideal candidate will combine strong organizational skills with the ability to respond quickly to issues, communicate across teams, and use data to drive decisions. Travel may be required.