Business Operations Associate

knok; Portugal; Teletrabalho; EUR 18 000 - 28 000; Tempo integral

Resumo da oferta

knok in Portugal is seeking a Business Operations Associate to support project onboarding, go-live processes and ongoing project coordination. You will help create dashboards and reporting tools to monitor daily activity and performance, while ensuring smooth communication across teams.

The role requires a structured, proactive approach with strong organisational skills, problem solving and attention to detail.

Qualificações

• Fluency in Portuguese and English, written and spoken.
• Availability to travel when required.
• 0–2 years of experience in Business Operations or related field; internships counted.
• Strong organisational skills with ability to meet deadlines.
• Ability to analyse information and support data‑driven decisions.
• Proactive in identifying issues and proposing solutions.
• Ability to collaborate across teams and stakeholders.
• Curiosity to understand processes and improve them.

Responsabilidades

• Support the implementation, onboarding and go-live of new projects.
• Assist in managing operational aspects of ongoing projects.
• Help create and maintain dashboards and reporting tools to monitor daily activity and performance.
• Provide reactive support by addressing operational issues promptly and effectively.
• Collaborate with cross-functional stakeholders to ensure alignment and smooth communication.
• Contribute to structured processes that drive operational efficiency and customer success.

Conhecimentos

Portuguese language

English language

Organisational skills

Stakeholder collaboration

Formação académica

Relevant degree or internship

Ferramentas

Dashboards

Reporting tools

Descrição da oferta de emprego

Learn about knok

At knok, we dare to lead and humanise the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equal society. We genuinely believe in it, and you can recognise it in every person who embraces this mission.

Through a Digital Front Door strategy, knok connects patients, providers and healthcare professionals in one place. Our API-first white-label platform enables a continuous, engaging and personalised healthcare experience for all conditions through a cutting-edge Patient Journey Engine.

With regular clinical practice as our main source of knowledge, we leverage ready-to-use data to improve care automation and increase financial savings. Since 2015, we have enabled more than 2.5 million clinical interactions in over 12 countries. Our platform is scalable and AI-ready, enhancing the power of data-driven care to deliver better outcomes during all stages of life.

Are you ready to join us in revolutionising healthcare and making a tangible impact on people’s lives?

About the Role

We are looking for a Business Operations Associate to join our Business Operations team. This role involves supporting the coordination and operational implementation of new projects, contributing to successful onboarding and go-live processes.

The ideal candidate will combine strong organisational skills with the ability to respond effectively to day-to-day operational challenges, while maintaining a structured and empathetic approach.

**Your role:**

• Support the implementation, onboarding and go-live of new projects
• Assist in managing operational aspects of ongoing projects
• Help create and maintain dashboards and reporting tools to monitor daily activity and performance
• Provide reactive support by addressing operational issues promptly and effectively
• Collaborate with cross-functional stakeholders, supporting alignment and smooth communication
• Contribute to structured processes that drive operational efficiency and customer success

About you

• Fluency in both Portuguese and English, with the ability to communicate clearly in writing and in conversation.
• Availability to travel when required.
• Up to 2 years of professional experience, or a recent academic background, in Business Operations, Project Management, Management, Engineering, or a related field. Internships are also valued.
• The ability to organise your work, manage multiple priorities, and consistently meet deadlines.
• The ability to analyse information, identify patterns, and use data to support decision‑making.
• A proactive approach to identifying issues, proposing solutions, and following through until resolution.
• The ability to build effective working relationships with different stakeholders and collaborate across teams.
• Curiosity to understand how processes work and identify opportunities to improve them.
• Attention to detail when managing operational activities, documentation, and reporting.

**It will be a plus if you**

• Have previous experience in operations, project coordination, or customer‑facing roles.
• Have worked in a technology, healthcare, or services environment.
• Have experience working with multiple stakeholders or cross‑functional teams.

Recruitment stages

**1. People Interview:** A conversation to get to know you better, explore your background and motivation, and introduce you to knok, our culture, and the role.

**2. Hiring Manager Interview:** A conversation with the hiring manager to explore your experience in more detail, discuss your approach to the key challenges of the role, and give you the opportunity to learn more about the team and how we work.

**3. Final Interview:** A final conversation to deepen our mutual understanding, explore your fit with the team and knok’s culture, and clarify any remaining questions about the role and the journey ahead.