Global Support L2 Engineer: Troubleshoot & Optimize Platform

OutSystems; Portugal; On-site; EUR 45,000 - 65,000; Full time

Job summary

OutSystems is seeking a Global Support L2 Engineer to join our international team. You will troubleshoot platform issues, drive root-cause analysis, and collaborate with customers across time zones to deliver exceptional support.

This role emphasizes strong communication and problem-solving in a fast-paced, global environment. You’ll work with cross-functional teams, document cases for knowledge sharing, and contribute to product improvements.

Qualifications

• 2+ years troubleshooting Application Servers (e.g., IIS) performance issues.
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Responsibilities

• Troubleshoot platform issues focusing on performance bottlenecks.
• Provide technical solutions and collaborate with customers to determine the best path forward.
• Use logging/diagnostic tools for root-cause analysis and optimize performance.
• Coordinate with engineering/product teams for continuous product improvements.
• Interact with cross-functional teams across multiple time zones and cultures.
• Document support cases and resolutions for knowledge sharing.

Skills

Application servers troubleshooting

SQL/Database query optimization

Networking TCP/IP/HTTP/HTTPS

English communication

Problem solving

Education

Bachelor’s or Master’s degree in Engineering/CS or related field

2–3 years relevant work experience in lieu of a degree

Tools

IIS

SQL Server

Oracle

REST

SOAP

Job description

OutSystems is seeking a Global Support L2 Engineer to join our international team. You will troubleshoot platform issues, drive root-cause analysis, and collaborate with customers across time zones to deliver exceptional support.

This role emphasizes strong communication and problem-solving in a fast-paced, global environment. You’ll work with cross-functional teams, document cases for knowledge sharing, and contribute to product improvements.