Global Lead-to-Order Process Leader (CRM)

KEENFINITY GmbH; Portugal; Teletrabalho; EUR 70 000 - 110 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

On-site medical office

Gym

Training opportunities

Career progression

Global collaboration

Disability inclusion

Resumo da oferta

Keenfinity is seeking a Global Process Owner – Lead-to-Order to drive the transformation and standardisation of global commercial processes across Sales, Marketing, Service, and other customer-facing functions. You will own end-to-end Lead-to-Order, leverage AI and automation, and ensure Salesforce serves as a strategic platform supporting growth and data-driven decisions.

With 5+ years in CRM or Digital Transformation and a strong Salesforce background, you will lead governance, KPI definition,

Qualificações

• Master’s degree in Business, Engineering, Information Systems, or a related field.
• 5+ years of experience in CRM, Commercial Excellence, Sales Operations, Process Management, or Digital Transformation.
• Strong understanding of Lead-to-Order processes and commercial operations.
• Experience with Salesforce and enterprise-wide transformation initiatives.
• Knowledge of AI and automation opportunities in commercial environments.
• Strong stakeholder management, communication, and change leadership skills.

Responsabilidades

• Own and continuously improve the global Lead-to-Order process landscape.
• Define and execute the process governance model and transformation roadmap.
• Standardise commercial processes and drive best practices globally.
• Lead AI, automation, and data-driven initiatives to increase efficiency and transparency.
• Drive adoption and optimisation of Salesforce and related commercial platforms.
• Collaborate with business leaders, IT, Data, and external partners to deliver business value.
• Establish governance, KPIs, and performance management standards.
• Support organisational change and user adoption across global teams.

Conhecimentos

Stakeholder management

Communication

Change leadership

Strategic mindset

Formação académica

Master’s degree in Business, Engineering, Information Systems

Ferramentas

Salesforce

Descrição da oferta de emprego

Keenfinity is seeking a Global Process Owner – Lead-to-Order to drive the transformation and standardisation of global commercial processes across Sales, Marketing, Service, and other customer-facing functions. You will own end-to-end Lead-to-Order, leverage AI and automation, and ensure Salesforce serves as a strategic platform supporting growth and data-driven decisions.

With 5+ years in CRM or Digital Transformation and a strong Salesforce background, you will lead governance, KPI definition,