CRM Business Owner (m./f./div.)

Keenfinity Group; Ovar; Híbrido; EUR 90 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible work

Health insurance on site

Canteen

Free parking

Gym access

Training & certifications

Career progression

Global collaboration

Discount partnerships

Resumo da oferta

Keenfinity Group is seeking a Global Process Owner – Lead-to-Order to drive transformation and standardization of our global commercial processes across Sales, Marketing, Service and other customer-facing functions.

You will own the end-to-end Lead-to-Order process, leverage AI and automation, and ensure Salesforce serves as a strategic platform supporting growth, efficiency, and data‑driven decision‑making. A Master’s degree and 5+ years in CRM or digital transformation are required.

Qualificações

• 5+ years of experience in CRM, Commercial Excellence, Sales Operations, Process Management, or Digital Transformation.
• Strong understanding of Lead-to-Order processes and commercial operations.
• Experience with Salesforce and enterprise-wide transformation initiatives.
• Knowledge of AI and automation opportunities in commercial environments.

Responsabilidades

• Own and continuously improve the global Lead-to-Order process landscape.
• Define and execute the process governance model and transformation roadmap.
• Standardize commercial processes and drive best practices globally.
• Lead AI, automation, and data-driven initiatives to increase efficiency and transparency.
• Drive adoption and optimization of Salesforce and related commercial platforms.
• Collaborate with business leaders, IT, Data, and external partners to deliver business value.
• Establish governance, KPIs, and performance management standards.
• Support organizational change and user adoption across global teams.

Conhecimentos

CRM knowledge

Stakeholder management

Change leadership

Strategic mindset

Formação académica

Master's degree in Business/Engineering/IS

Ferramentas

Salesforce

Automation tools

Descrição da oferta de emprego

Company Description

The Keenfinity Group delivers professional communication and security solutions that connect and protect people and assets. Following its carve‑out from the Bosch Group in mid-2025, it operates as independent company within the portfolio of European investment firm Triton. The Group’s four Businesses include Audio delivering professional communication products of the globally renowned brands Bosch, Electro-Voice, Dynacord, RTS and Telex, IQSIGHT Video Systems, Radionix Intrusion & Access, and KEENFINITY Electronics Manufacturing Services (EMS). In fiscal year 2025, the group generated revenues of over €1 billion and employed approximately 4,000 people across more than 40 countries.

The Keenfinity Group delivers professional communication and security solutions that connect and protect people and assets. Following its carve‑out from the Bosch Group in mid-2025, it operates as independent company within the portfolio of European investment firm Triton. The Group’s four Businesses include Audio delivering professional communication products of the globally renowned brands Bosch, Electro-Voice, Dynacord, RTS and Telex, IQSIGHT Video Systems, Radionix Intrusion & Access, and KEENFINITY Electronics Manufacturing Services (EMS). In fiscal year 2025, the group generated revenues of over €1 billion and employed approximately 4,000 people across more than 40 countries.
Keenfinity’s Audio Division - with over 750 employees all over the world - brings together some of the world’s most respected brands in professional sound, delivering high‑performance solutions for every environment — from live events and broadcast studios to aviation and mission‑critical communication. Our portfolio spans installed sound for venues of all sizes, portable loudspeakers and microphones for performers and creators, advanced intercom systems for seamless coordination, and aviation‑grade headsets trusted by pilots worldwide. With decades of engineering excellence and a passion for exceptional sound, Keenfinity empowers professionals to communicate, perform and operate with absolute confidence.

Job Description

As Global Process Owner – Lead-to-Order, you will drive the transformation and standardization of our global commercial processes across Sales, Marketing, Service, and other customer-facing functions. You will own the end-to-end Lead-to-Order process, leverage AI and automation, and ensure Salesforce serves as a strategic business platform supporting growth, efficiency, and data‑driven decision‑making.

Key Responsibilities

• Own and continuously improve the global Lead-to-Order process landscape.
• Define and execute the process governance model and transformation roadmap.
• Standardize commercial processes and drive best practices globally.
• Lead AI, automation, and data‑driven initiatives to increase efficiency and transparency.
• Drive adoption and optimization of Salesforce and related commercial platforms.
• Collaborate with business leaders, IT, Data, and external partners to deliver business value.
• Establish governance, KPIs, and performance management standards.
• Support organizational change and user adoption across global teams.

Qualifications

• Education: Master’s degree in Business, Engineering, Information Systems, or a related field.
• Experience and Know-How:
• 5+ years of experience in CRM, Commercial Excellence, Sales Operations, Process Management, or Digital Transformation.
• Strong understanding of Lead-to-Order processes and commercial operations.
• Experience with Salesforce and enterprise‑wide transformation initiatives.
• Knowledge of AI and automation opportunities in commercial environments.
• Personality and Working Practice:
• Strong stakeholder management, communication, and change leadership skills.
• Strategic mindset with a hands‑on, results‑oriented approach.
• Languages: very good communication skills in written and spoken English

Additional Information

• Flexible work conditions
• Health insurance and medical office on site (nutrition, psychology, physiotherapy and general clinic)
• Canteen
• Free parking lot
• Sports and health related activities (gym)
• Training opportunities (i.e., technical training, foreign languages training) & certifications
• Opportunities for career progression and continuous professional development
• Exchange with colleagues around the world
• Access to great discounts in partnerships and products

All our positions are open to people with disability

At Keenfinity we don’t just build innovative solutions — we shape a smarter, more connected world through technology.

We value different backgrounds, ideas, and experiences and we’re committed to growing, learning, and celebrating success as one team. Everyone is welcome here — we foster an environment where everyone is respected, valued, and encouraged to be their authentic self.

Keenfinity is an equal opportunity employer, offering equal opportunities for all. We welcome applications from people with disabilities and can offer support, if needed. When everyone has a chance to contribute, we all do better.