Global IT Service Delivery Manager | SLA & Security Focus

PrimeIT; Lisboa; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Integration into an international company

Continuous training in latest technologies

Career guidance and progression

Job summary

An international IT services company in Lisbon is seeking a Service Delivery Manager to oversee end-to-end service delivery for Modern Device services. The successful candidate will have over 5 years of experience in IT Service Delivery, strong knowledge of ITIL processes, and proven client management skills within a global context. The role offers a full-time employment opportunity with career progression and continuous training in innovative technologies.

Qualifications

• 5+ years of experience in IT Service Delivery or Service Management roles.
• Strong knowledge of ITIL processes with ITIL certification or equivalent.
• Proven experience managing client relationships within a global environment.

Responsibilities

• Own and manage end-to-end service delivery for Modern Device services.
• Ensure incident, problem, and change processes meet global IT standards.
• Lead operational governance with stakeholders, managing SLA/KPI reporting.

Skills

IT Service Delivery management

ITIL Processes

Client relationship management

Service quality frameworks

Compliance understanding

Job description

An international IT services company in Lisbon is seeking a Service Delivery Manager to oversee end-to-end service delivery for Modern Device services. The successful candidate will have over 5 years of experience in IT Service Delivery, strong knowledge of ITIL processes, and proven client management skills within a global context. The role offers a full-time employment opportunity with career progression and continuous training in innovative technologies.