Service Delivery Manager

PrimeIT; Lisboa; Presencial; EUR 40 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Integration into an international company

Continuous training in latest technologies

Career guidance and progression

Resumo da oferta

An international IT services company in Lisbon is seeking a Service Delivery Manager to oversee end-to-end service delivery for Modern Device services. The successful candidate will have over 5 years of experience in IT Service Delivery, strong knowledge of ITIL processes, and proven client management skills within a global context. The role offers a full-time employment opportunity with career progression and continuous training in innovative technologies.

Qualificações

• 5+ years of experience in IT Service Delivery or Service Management roles.
• Strong knowledge of ITIL processes with ITIL certification or equivalent.
• Proven experience managing client relationships within a global environment.

Responsabilidades

• Own and manage end-to-end service delivery for Modern Device services.
• Ensure incident, problem, and change processes meet global IT standards.
• Lead operational governance with stakeholders, managing SLA/KPI reporting.

Conhecimentos

IT Service Delivery management

ITIL Processes

Client relationship management

Service quality frameworks

Compliance understanding

Descrição da oferta de emprego

PrimeIT is a leading company with over 18 years of experience in providing IT, Telecommunications, and Engineering technological services.

Specialized in Team Extension, Managed Services, Custom Software, and Nearshore, we currently have a team of over 2350 professionals collaborating on national and international projects across various technologies.

We are looking for a Service Delivery Manager for this project!

Responsibilities:

• Own and manage the end-to-end service delivery for Modern Device services, including Windows Edition V2 and legacy products.
• Ensure incident, problem, and change processes are executed in line with global IT and security standards.
• Lead operational governance with stakeholders, managing SLA/KPI reporting, service performance, and improvement plans.
• Coordinate and control vendors and third parties to ensure service quality and delivery consistency.
• Validate operational readiness and quality objectives before product or feature deployment to production.

What are we looking for?

• 5+ years of experience in IT Service Delivery or Service Management roles.
• Strong knowledge of ITIL processes (Incident, Problem, Change) with ITIL certification or equivalent.
• Proven experience managing client relationships within a global, multicultural environment.
• Solid understanding of service quality frameworks, compliance, and security requirements.

What do we offer?

• Integration into an international company with a presence in over 50 cities worldwide;
• Continuous training in the latest and most innovative technologies – Prime Academy;
• Career guidance and progression.
• 📩 Send us your CV and join the Prime team!

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology
• IT Services and IT Consulting

Referrals increase your chances of interviewing at PrimeIT by 2x

Get notified about new Service Project Manager jobs in Lisbon, Portugal.